Mohsin Ahmed
Relationship Sales Manager
MIG Dilshad Ext-2 Bhopura Sahibabad Ghaziabad
Summary
Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 6.5 years' experience in B2B & B2C, Financial Services.
Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 6.5 years of assisting clients with financial planning processes and assessing financial services. Offering dynamic collaboration and decision making skills.
Overview
7
7
years of professional experience
1
1
Certification
1
1
Language
Work History
Relationship Manager
One97 Communications Ltd.(Paytm)
02.2022 - Current
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Major focus on ETC FASTag, UPI Payments & Corporate credit cards. Deal with New customers & provide Existing customers services.
- Conducted team handling meetings to reinforce goals and objectives and set clear expectations about policies and procedures. Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Assistant Retail Sales Manager
Axis Bank Ltd
07.2021 - 02.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Role Retail branch Sales banking CASA & others all products.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Engaged directly with customers to offer assistance and resolve complaints.
Senior Sales Executive
Modern Business Solutions (ICICI Bank Ltd)
05.2017 - 07.2021
- Utilized multiple marketing strategies to improve profitability.
- Developed relationships with high-profile clientele by successfully employing Gift Cards, Multi wallet cards, FASTag & cross selling as CASA, PL,BL,GI sales techniques.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Developed strategies to grow client base and implemented appropriate sales plans to target prospective customers.
- Contacted potential clients to pursue sales and gather funds.
Education
BBA - Business Administration
Rajiv Gandhi Institute of Management Technology
New Delhi 04.2001 -
Skills
Issue Resolution
Certification
For securing Gold category in contest "BE ACTIVE AND ACTIVATE" for the (Month of Jan 2023)
Playing snookers, Travelling, listening Music, make new friends
Adventures on hilltops Travelling every years new places & easily engage with strangers peoples make a friends
Timeline
For securing Gold category in contest "BE ACTIVE AND ACTIVATE" for the (Month of Jan 2023)
01-2023
Relationship Manager
One97 Communications Ltd.(Paytm)
02.2022 - Current
Assistant Retail Sales Manager
Axis Bank Ltd
07.2021 - 02.2022
Senior Sales Executive
Modern Business Solutions (ICICI Bank Ltd)
05.2017 - 07.2021
BBA - Business Administration
Rajiv Gandhi Institute of Management Technology
04.2001 -
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