SONAL SINGH
LUCKNOW
Summary
Dynamic Relationship Manager with a proven track record at Mahindra Holidays & Resorts, excelling in client relationship management and new business development. Skilled in data analysis and empathetic communication, I successfully enhanced customer engagement and retention, driving significant growth in client portfolios while ensuring exceptional service delivery.
Overview
1
1
year of professional experience
Work History
Relationship Manager
MAHINDRA HOLIDAYS & RESORTS
LUCKNOW
08.2024 - Current
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Developed strategies to attract new customers while retaining existing ones.
- Maintained accurate records of all client interactions within the company's CRM system.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Generated reports regarding customer interactions, performance metrics, and revenue goals.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
Education
PGDM - HR, Marketing
JAIPURIA INSTITUTE OF MANAGEMENT
Lucknow06.2024
B.COM -
NATIONAL POST GRADUATE COLLEGE
Lucknow06.2022
DELHI PUBLIC SCHOOL
Lucknow03.2019
DELHI PUBLIC SCHOOL
Lucknow03.2017
Skills
- Customer portfolio management
- Issue resolution
- Customer service
- HR Policies
- Time Management
- Leadership Skills
- Communication Skills
- Presentation Skills
- Problem Solving Skills
- Client relationship management
- Market analysis
- Data analysis
- Customer engagement
- Problem resolution
- Time management
- New business development
- Schedule management
Accomplishments
Business Communication Program from LeaderShaala, Axis Bank - Diversity, Equity and Inclusion Module at Jaipuria Institute of Management
Extra Curriculars Involvements
- Co-organized Fashion Show Event
- Dance & Music
- Volunteer in Tree Plantation Drive at Jaipuria Institute
- Vice President Public Relations of Lucknow Toastmasters Club
Projects
Recruitment, Screening of Resumes and Preliminary Interview Employee Engagement, Making Engagement Calendar and organizing engagement activities Performance Assessment, Providing Suggestions for Increment based on KPIs Exposure to select HR policies
Seminars Conferences
- Enhancement of Entrepreneurial Skills
- Quality Connect Initiative of Bureau of Indian Standards (BIS)
- Investor Awareness Program
Timeline
Relationship Manager
MAHINDRA HOLIDAYS & RESORTS
08.2024 - Current
PGDM - HR, Marketing
JAIPURIA INSTITUTE OF MANAGEMENT
B.COM -
NATIONAL POST GRADUATE COLLEGE
DELHI PUBLIC SCHOOL
DELHI PUBLIC SCHOOL