MOHSIN ALI
Mumbai
Summary
Enhance team performance and maximise guest satisfaction managing day to day operations and implementing process improvements. experienced hospitality professional offering strong abilities and skill for good interpersonal communication and administrative roles and duties.
Training team to promote smooth operations with a aim of continuous improvement.
Overview
3
3
years of professional experience
Work History
Guest Service Supervisor
The Bay Club Managed by The Oberoi Group
09.2022 - Current
- Achieving monthly budgets and Revenue generation.
- Focus on positive and maintaining formal relationships with our members
- Ensuring exceptional guest arrival and departure experience.
- Supervising team on inter departmental follow ups and communication
- Conducting trainings for the team on day to day basis and enhancing their professional skills,practical and theoretical knowledge for ensuring utmost care and standard guest service.
- Procurement of department necessary stock and invoice payment done on time to achieve desired results.
- Handling daily guest request and focus on smooth day to day operations.
- Solution driven and positive approach towards guest and team members.
Education
Bachelor of Science - Hospitality and Hotel Administration
DR YSR NITHM
Hyderabad2022
HSC - Commerce
SG PUBLIC SCHOOL (CBSE)
Ghaziabad2019
10th - English,Science,Maths,Social Science,Hindi
SG PUBLIC SCHOOL (CBSE)
Ghaziabad, Uttar Pradesh2017
Skills
- MS WORD
- MS EXCEL
- MS POWERPOINT
- DRIVING REVENUE GROWTH
- TEAM MANAGEMENT
- MULTI TASKING
- GUEST CENTRIC PROFESSIONAL
- CUSTOMER RELATIONS & LOYALITY
Personal Information
- Height: 5 feet 10 inches
- Date of birth: 27/04/2001
- Gender: MALE
Hobbies and Interests
- Binge watching web Series, movies.
- Exploring aviation Facts.
- Sport enthusiast.
Training
- FRONT OFFICE, ITC KOHENUR, HYDERABAD, 03/2021, 05/2021
- HOUSEKEEPING, ITC KOHENUR, HYDERABAD, 03/2021, 05/2021
- FOOD AND BEVERAGE, ITC KOHENUR, HYDERABAD, 03/2021, 05/2021
- KITCHEN, ITC KOHENUR, HYDERABAD, 03/2021, 05/2021
Timeline
Guest Service Supervisor
The Bay Club Managed by The Oberoi Group
09.2022 - Current
Bachelor of Science - Hospitality and Hotel Administration
DR YSR NITHM
HSC - Commerce
SG PUBLIC SCHOOL (CBSE)
10th - English,Science,Maths,Social Science,Hindi
SG PUBLIC SCHOOL (CBSE)
Similar Profiles
Swati WadehraSwati Wadehra
Deputy Sales Manager (National Sales) at The Oberoi Group- The Oberoi GrandDeputy Sales Manager (National Sales) at The Oberoi Group- The Oberoi Grand
Shiva Krishna MangaShiva Krishna Manga
Food and Beverage Attendant at Oberoi Group Of HotelsFood and Beverage Attendant at Oberoi Group Of Hotels
Harsh TyagiHarsh Tyagi
Finance Assistant - R2R & GL at EIH Limited (The Oberoi Group), Delhi (via Om Human Resource Agency Pvt Ltd)Finance Assistant - R2R & GL at EIH Limited (The Oberoi Group), Delhi (via Om Human Resource Agency Pvt Ltd)
Navmita Das NandiNavmita Das Nandi
AVP Employee Engagement - Reward and Recognition at HSBCAVP Employee Engagement - Reward and Recognition at HSBC
Prerana JadhavPrerana Jadhav
Software Development Senior Analyst at AccentureSoftware Development Senior Analyst at Accenture