Mohsin Dalvi
Manager Sales & Pricing (Sea Import)
Mira- Road (East)
Summary
Committed to excelling in any field and adding value to the reputation of the organization. Strong leader and problem-solver with a focus on streamlining operations to decrease costs and promote organizational efficiency. Independent decision-making skills and sound judgment consistently result in positive contributions that impact company success.
Overview
19
19
years of professional experience
3
3
Languages
Work History
Manager
NMT Shipping Private Limited
01.2014 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Senior-Executive Operations
IBM Global Process Services Pvt. Ltd
07.2007 - 01.2014
- Company Overview: IBM Insurance Group (The Group includes Co. like Sun America, BMA etc. of the United State of America involve in Life & Pre-need Insurance.)
- Death claims processing for IBM Insurance Group.
- Verification of submitted documents for claim payment & if required request for additional documents for proper settlement of claim benefits.
- Calculation & payment of claim benefits.
- Give training to the new employees.
- Drafting letters.
- Handling queries of the claimants.
- Maintaining research data for the process.
- Updating the training documents for the process.
- IBM Insurance Group (The Group includes Co. like Sun America, BMA etc. of the United State of America involve in Life & Pre-need Insurance.)
Back Office Associate
Ocwen Financial Solutions Pvt. Ltd
04.2006 - 07.2007
- Providing suitable attribute to the electronically transferred images of document to a central storage site.
- Verifying the details of the Borrower through Real Servicing.
- Filing the documents for easy retrieval for other departments.
- Quality check and Reports.
- Give on job training to new employees.
Education
Diploma - Computer Engineering
Bhausaheb Vartak Polytechnic
Vasai, India 04.2001 -
Higher Secondary School Certificate - Science
Divine Image Junior College
Bhayandar, India 04.2001 -
Secondary School Certificate -
St. Mary's High School
Mira Road, India 04.2001 -
Skills
Team leadership
Decision-making
Documentation and reporting
Marketing
Task delegation
Recruiting and interviewing
Coaching and mentoring
Problem-solving
Teamwork and collaboration
Timeline
Manager
NMT Shipping Private Limited
01.2014 - Current
Senior-Executive Operations
IBM Global Process Services Pvt. Ltd
07.2007 - 01.2014
Back Office Associate
Ocwen Financial Solutions Pvt. Ltd
04.2006 - 07.2007
Diploma - Computer Engineering
Bhausaheb Vartak Polytechnic
04.2001 -
Higher Secondary School Certificate - Science
Divine Image Junior College
04.2001 -
Secondary School Certificate -
St. Mary's High School
04.2001 -