Mohsin Inamdar

• Experience working with PostgreSQL databases.
• Installed PostgreSQL cluster.
• Good knowledge of PostgreSQL architecture.
• Handling tickets within SLA.
• Set database parameters or specifications.
• Perform Day-to-Day regular Administration activities.
• Responsible for regular backups using logical and physical method.
• Experience with BARMAN tool for regular backup.
• Regular database maintenance activities.
• Performed major and minor up-gradation.
• Creating users and giving privileges as per business requirement.
• Providing support to application team for database related issues.
• Well versed with physical & logical replication.
• Diagnose and troubleshoot database errors.
• Re-indexing and vacuuming on database on timely manner.
• Performance tuning activity of basic level.
• Experience on open-source tools like pg-admin, BARMAN and repmgr.
• 24/7 production support for PostgreSQL environment.

• Handling tickets within SLA.

• Set database parameters or specifications

• Perform Day-to-Day regular Administration activities.

• Responsible for regular backups using logical and physical method.

• Experience with BARMAN tool for regular backup.
• Regular database maintenance activities.
• Creating users and giving privileges as per business requirement.

• Handling telecom related issues via Call & Webchat
• Providing support for technical issues related to network coverage
• Assisting customers with tariffs and top up related queries
• Providing status updates for orders to the customers
• Escalating issues to the relevant teams
• Managing calls & chats within the given SLA
• Sending daily call & chat report to team manager.

• Handling Domain accounts in Active directory, including functional and training accounts.
• Managing the local IT issues (Level 2 Support) on Client part.
• Incident registration, handling service requests & Routing service requests to support groups.
• Provide users technical support, analyze and troubleshoot problems that cause operational delays.
• Monitoring the status and progress towards resolution of all open Incidents.
• Handling Outlook Issues, such as creating Outlook profile, Configuring Outlook.
• Handling remote access issues through VPN (virtual private network), wireless connectivity, and the use of remote devices like hard token.
• Resolving the queries of the users through the assigned tickets on Remedy Ticketing Tool.

• Managing the local IT issues (Level 1 Support) on Client part.
• Incident registration, handling service requests & Routing service requests to support groups.
• Provide users’ technical support, analyze and troubleshoot problems that cause operational delays.
• Ownership, monitoring tracking and communication.
• Escalating the process, if necessary, with the customer where necessary Co-ordination with Application Support Team for L2 and L3 support.
• Monitoring the status and progress towards resolution of all open Incidents.
• Analyze and troubleshoot the LAN issues by Remote Desktop connection.