Mohsin Khan

• Supported Salesforce implementation initiatives across business analysis, functional requirements, solution validation, UAT, data readiness, integration readiness and production readiness.
• Supported Salesforce Sales Cloud processes covering Lead, Account, Contact, Opportunity, Quote and Order Management, translating business requirements into functional specifications, user stories and acceptance criteria.
• Analyzed and documented end-to-end Lead-to-Opportunity and Quote-to-Order processes, identifying business gaps and defining future-state Salesforce solutions in collaboration with business and technical stakeholders.
• Worked on Telecom domain projects involving customer lifecycle management, product and service offerings, subscription management, order processing and revenue-related business processes.
• Gathered and analyzed Telecom business requirements covering customer onboarding, service subscriptions, product catalog, product bundles, pricing structures and promotional offers.
• Documented product configuration and pricing requirements, including recurring charges, one-time charges, usage-based pricing, discounts and promotional pricing models.
• Analyzed end-to-end Telecom Quote-to-Cash (Q2C) workflows, covering opportunity management, quote creation, product configuration, pricing validation, order capture, contract processing and billing touchpoints.
• Defined functional requirements for subscription lifecycle management, including new subscriptions, service activation, renewals, plan changes, upgrades, downgrades and cancellations.
• Collaborated with business and technical teams on Telecom order management processes, including order validation, order status tracking, fulfilment dependencies and downstream system integrations.
• Supported billing process analysis covering recurring billing, one-time charges, usage-related charges, invoice generation and payment processing requirements.
• Led discovery and solution workshops with business stakeholders, Product Owners, Solution Architects and technical teams to understand business needs, validate requirements and align on functional solutions.
• Coordinated UAT activities, including test scenario reviews, business validation, defect tracking, retesting, stakeholder sign-off and production readiness.
• Supported data migration activities, including source-to-target mapping, data validation, data quality checks and business-user validation.
• Coordinated integration readiness activities between Salesforce, third-party applications and enterprise systems, including requirement clarification, API dependencies, data mapping and integration validation.
• Supported release and go-live readiness by tracking open requirements, defects, dependencies, business sign-offs and deployment activities across cross-functional teams.
• Coordinated Agile delivery activities, including sprint planning, backlog refinement, stakeholder reviews, release planning and action-item tracking using Jira, Confluence and Azure DevOps.
• Acted as a functional bridge between business stakeholders and technical implementation teams, ensuring requirements, dependencies, risks and delivery activities remained aligned.
• Led requirements gathering and discovery workshops for Salesforce Marketing Cloud implementations, working with CRM, digital, marketing and business stakeholders.
• Defined customer journey, campaign, segmentation, personalization and automation requirements across Journey Builder, Email Studio, Automation Studio and Contact Builder.
• Defined customer data models, Data Extensions, Contact Builder relationships, data sources, consent and communication preference requirements.
• Worked with Solution Architects and developers on Salesforce CRM, Marketing Cloud and third-party API integrations to support customer data synchronization.
• Prepared BRDs, FRDs, functional specifications, user stories, acceptance criteria, process documentation and RTMs to support implementation and testing.
• Facilitated UAT, journey testing, defect management, stakeholder demonstrations, user training and production validation.
• Supported post-go-live adoption and continuous improvement through knowledge transfer, stakeholder feedback and business process optimization.

Senior Business Analyst | HytechPro, Noida

• Supported end-to-end Salesforce implementations, covering business analysis, functional requirements, solution validation, UAT, integrations and go-live readiness.
• Worked on Salesforce Sales Cloud processes across Lead, Account, Contact, Opportunity, Quote and Order Management, translating requirements into user stories and acceptance criteria.
• Analyzed Telecom business processes covering customer onboarding, product catalog, subscription management, service lifecycle and order fulfilment.
• Documented product bundles, pricing structures, promotional discounts and recurring, one-time and usage-based pricing requirements.
• Supported Quote-to-Cash (Q2C) workflows covering quote creation, product configuration, pricing, order management, contracts and billing.
• Defined subscription lifecycle requirements covering service activation, renewals, upgrades, downgrades and cancellations.
• Collaborated with technical teams on service provisioning, order processing, API integrations and downstream enterprise system dependencies.
• Led stakeholder workshops with Product Owners, Solution Architects and technical teams to gather requirements, conduct gap analysis and define future-state solutions.
• Managed UAT, defect tracking, data migration, source-to-target mapping, data validation and business sign-offs.
• Coordinated Agile delivery, sprint planning, backlog refinement, release planning and go-live activities using Jira, Confluence and Azure DevOps.
• Led Salesforce Marketing Cloud requirements gathering across Journey Builder, Email Studio, Automation Studio and Contact Builder, covering customer journeys, segmentation, personalization and campaign automation.
• Defined customer data models, Data Extensions, consent requirements and CRM/Marketing Cloud integration requirements.
• Prepared BRDs, FRDs, functional specifications, user stories, acceptance criteria, process flows and RTMs.
• Supported stakeholder demonstrations, user training, production validation, post-go-live support and continuous process improvement.optimization

• Managed multiple international client engagements across Healthcare, Insurance, Salesforce CRM, and Salesforce Marketing Cloud transformation initiatives, ensuring successful end-to-end project delivery.
• Led end-to-end business analysis activities, including requirement elicitation, stakeholder workshops, process mapping, gap analysis, impact assessment, documentation, and UAT support throughout the SDLC.
• Prepared BRDs, FRDs, Epics, User Stories, Acceptance Criteria, Use Cases, process flows, wireframes, data mapping documents, and RTMs to support Salesforce and enterprise application implementations.
• Gathered and documented requirements for Salesforce Marketing Cloud solutions, including Journey Builder, Email Studio, Automation Studio, Contact Builder, audience segmentation, campaign workflows, personalization, and customer journey mapping.
• Collaborated with Solution Architects, Developers, QA teams, Product Owners, and business stakeholders to deliver scalable Salesforce CRM and Marketing Cloud solutions aligned with business objectives.
• Managed Agile delivery activities including backlog grooming, sprint planning, story estimation, release planning, and change management using Jira, Confluence, and Azure DevOps.
• Facilitated stakeholder workshops, solution walkthroughs, requirement validation sessions, and executive status meetings to ensure alignment between business and technical teams.
• Coordinated SIT, UAT, defect management, production validation, and post-go-live support to ensure successful solution deployment and business adoption.
• Supported API integrations, workflow automation, data migration, campaign data management, and enterprise system integrations while ensuring data quality, governance, and compliance.
• Defined campaign requirements, customer segmentation, marketing automation, A/B testing, email personalization, consent management, and campaign reporting to support omnichannel customer engagement.
• Partnered with global stakeholders across North America and Europe, driving digital transformation, business process improvements, change management, and continuous optimization initiatives.

• Worked on healthcare revenue cycle management transformation and operational improvement projects.
• Conducted requirement elicitation sessions and documented business and process requirements.
• Collaborated with stakeholders and implementation teams to support delivery and operational enhancements.
• Supported UAT activities, defect management, process analysis, and sprint-based project execution.

• Managed project coordination and requirement analysis across multiple teams.
• Coordinated project activities across Business, QA and Development teams, tracking requirements, dependencies, testing activities and release deliverables.
• Coordinated requirement analysis, user story preparation, backlog activities and stakeholder communication across multiple teams.
• Supported testing and release coordination by tracking defects, QA activities, business validation and deployment readiness.
• Supported Agile Scrum delivery, sprint activities and stakeholder communication throughout the project lifecycle.
• Prepared user stories, workflows, and backlog items using JIRA.
• Worked closely with QA and development teams for testing and release coordination.
• Supported Agile Scrum delivery and stakeholder communication.