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Associate Principal Engineer

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 Experienced with paediatric healthcare, ensuring comprehensive care for young patients. Utilizes diagnostic and therapeutic skills to manage various pediatric conditions effectively. Knowledge of patient communication and team collaboration, contributing to supportive and efficient medical environment. 

Currently a HR Generalist with experience across Talent Acquisition, Leadership Hiring, Campus Programs, Onboarding to Exit, Employee Engagement and HR Operations. Trusted partner to the founder and senior stakeholders, with ownership from requirement gathering to closure. Brings hands-on experience with HRMS platforms, AI-enabled hiring and employee lifecycle initiatives, combining structured execution with a people-first approach.

Strategic leader with over 8 years of experience driving AI-powered transformation, customer experience (CX) innovation, and operational excellence. Currently leading Data Science & CX Automation at Go Digit General Insurance, specializing in blending automation, analytics, and design thinking to deliver scalable solutions. Proven track record in managing complex compliance frameworks (IRDAI), leading cross-functional Agile teams, and delivering 100+ automation projects to enhance global service delivery.

Delivery specialist with professional background in ensuring timely and accurate deliveries. Known for effective problem-solving and consistently meeting client expectations. Team-oriented and adaptable, excelling in dynamic environments while focusing on reliability and customer service. Passionate about fostering collaboration and driving continuous improvement.

 Knowledgeable and dedicated customer service professional with extensive experience in varied industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. 

Offering warm and engaging personality, well-suited for creating welcoming environment. Brings ability to quickly learn essential customer service techniques and effectively manage guest interactions. Ready to use and develop communication and customer service skills.

Adept in customer service management and engagement, I excelled at Waiter, enhancing customer satisfaction through expert service coordination and effective communication. My leadership in training sessions significantly improved team performance, demonstrating my commitment to excellence and ability to foster a customer-centric environment.

Dynamic customer service professional with a proven track record at XO Communication, recognized for exceptional service delivery and customer satisfaction. Skilled in developing effective strategies and training staff, I excel in fostering loyalty and enhancing customer experiences. Committed to quality assurance and operational excellence, I thrive in fast-paced environments.

Gouse Basha K

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