Mohsin Ali Syed

Business/Program Delivery Manager:

• Leads a team of offshore Project Managers, overseeing a diverse portfolio of projects for Central US Enterprise and Commercial customers.
• Manages business financials, ensuring the highest quality deliverables, optimizing time-to-value, and driving customer satisfaction across all project stages.
• Cultivates strong relationships with Sales, customers, and partners to align with business goals and ensure successful deliverables.
• Ensures adherence to processes, methodologies, and documentation standards for all projects, guaranteeing seamless execution and timely delivery.
• Participates in quarterly business reviews, revenue forecasts, and leadership meetings to align on business growth, revenue targets, and strategic initiatives.
• Leads teams through project escalations, ensuring quick resolution of issues and maintaining customer satisfaction.
• Manages partner engagement, including SOW preparation, purchase orders, and partner spend forecasts, ensuring smooth collaboration and cost control.
• Drives pre-sales and SOW reviews, actively contributing to shaping customer solutions and service recommendations.

People Manager:

• Leads the development and engagement of a high-performing team of Project Managers, ensuring individual growth, morale, and productivity.
• Sets clear goals and objectives for team members, conducts regular performance reviews, and provides continuous feedback to ensure alignment with business objectives.
• Achieves 100% certification compliance, driving team enablement and professional development initiatives.
• Oversees team utilization, ensuring an optimal balance between billable work and professional growth opportunities.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Recognizes and rewards high-performing team members, fostering a culture of innovation, collaboration, and excellence.
• Drives team participation in business unit-level and organizational initiatives, contributing to broader company objectives and community involvement.

CSR & ERG Advocacy:

• Advocates for and leads various Corporate Social Responsibility (CSR) initiatives, including promoting volunteerism, sustainability, and community engagement.
• Spearheaded various initiatives like riverbank cleaning, tree plantation drives, and educational programs, ensuring a positive social impact while aligning with organizational values.
• Contributed significantly to the development of employee engagement initiatives, promoting a sense of community and collective responsibility across the organization.
• Member of Women in action ERG, Planet ERG, True ability ERG
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• Managed residency engagements, overseeing residents, end dates, extensions, and partner relationships
• Interlocked with Sales, Customer, and Resource Management teams to ensure seamless project execution and alignment with business goals
• Coordinated project deliverables, ensuring adherence to timelines, cost controls, and quality standards

• Led infrastructure projects for Canada and Northeast US customers, including storage implementations, backup & recovery solutions, migrations, tech and hardware refreshes, and installations
• Ensured projects were delivered within scope, time, cost, and quality parameters, executing approvals and follow-through as per best practices and methodologies
• Managed offshore and onshore resources to optimize efficiency, ensuring timely delivery and budget compliance
• Handled partner resources, contracts, POs, and invoices, maintaining smooth collaboration and cost control
• Developed communication plans, provided regular status reports, and documented lessons learned for continuous improvement

• Managed server decommissioning, capacity upgrades, and server commissioning for Denmark-based customers
• Led SOA and Switch programs, driving successful project delivery
• Oversaw PMO functions, ensuring adherence to project management standards

• Led PMO for UK-based engagement, overseeing change, release, and warranty management

• Conducted technical and client trainings for IT B2B services
• Led team handling, client quality calibrations, and production support

• Delivered IT support services for US-based customers
• Managed incidents and change processes within a B2B IT service desk environment