Mohtasim Ali
Gaborone
Summary
Results-driven professional with expertise in customer service and time management. Proven ability to troubleshoot issues and implement effective solutions. Strong communicator with a track record of fostering positive relationships and consistently exceeding performance goals.
Overview
14
14
years of professional experience
Work History
Solution Architect
LinkQuest Telecom
Gaborone
11.2022 - Current
- Collaborated with customers to develop tailored solutions based on demands and requirements documentation.
- Organized requirement-gathering workshops to capture comprehensive business inputs for quick study execution.
- Supported Account Manager and Deployment Manager in communicating quarterly deployment plans.
- Regularly communicated Ericsson Wallet Platform roadmap for OPCO-specific use cases.
- Assisted MSCOO, ADM Delivery Manager, or Head of Service Delivery MFS in formulating OPCO Deployment Plans.
- Developed HLD/LLD and secured sign-off from relevant stakeholders as part of Demand Technical Governance.
- Educated OPCO counterparts on MFS Platform service catalog and available use cases.
- Conducted gap analyses to identify growth opportunities based on service catalog and actual usage.
Solution Architect
Capgemini India Pvt. Ltd.
Noida
12.2021 - 11.2022
- Contributed to MFS deployment across Orange Opcos, ensuring effective implementation.
- Supported SI teams managing MTN Opcos through guidance and expertise.
- Optimized system architecture by addressing stability, security, and scalability issues.
- Developed best practices for solution design to ensure project consistency.
- Conducted training sessions for client staff on new systems and processes.
- Collaborated with engineers to select design solutions and enhance component compatibility.
- Identified and resolved update issues through comprehensive software patch testing.
- Engineered tailored solutions to address unique client needs and requirements.
Technical Lead
Mindtree Pvt Ltd
04.2021 - 12.2021
- Executed Nokia PCRF node installations and upgrades to enhance system capabilities.
- Planned and executed application upgrades for new feature activations and PC deployments.
- Integrated PCRF with peer nodes, ensuring seamless 5G environment compatibility.
- Troubleshot CBIS and CBAM for efficient integration within Nokia's cloud infrastructure.
- Integrated PCRF with NetAct and Netdata for alarms and data management via SNMP.
- Gathered requirements from customers and local teams to tailor solutions effectively.
- Configured PCRF policy plans, conducting tests in collaboration with customers for 5G readiness.
- Managed team dynamics, planning resource ramp-ups for optimal performance.
Senior Solution Integrator
Ericsson Global India Pvt. Ltd.
11.2014 - 04.2021
- Executed installation and upgrades of Ericsson Mobile Money platform to enhance functionality.
- Planned and executed application upgrades for feature activation and PC deployments based on customer needs.
- Developed project plans with project manager to ensure stakeholder alignment and timely execution.
- Conducted half-yearly sanction list reviews to identify and blacklist antisocial elements from financial systems.
- Facilitated initial deployment in testbed, followed by integration acceptance testing, system integration testing, user acceptance testing, and production launch.
- Gathered requirements collaboratively from customer business and IT teams to inform solution development.
- Collaborated closely with development team utilizing approved low-level design and high-level design for effective solution implementation.
- Managed team resources and planned ramp-up strategies for new hires.
Senior Solution Integrator
Ericsson Global India Pvt. Ltd. (MTN Ghana)
11.2019 - 04.2021
- Launched Consumer, Merchant, and Agent Apps for MFS to enhance user engagement.
- Implemented NFC and QR code solutions to streamline transactions.
- Developed real-time commission distribution system for MTN agents and merchants.
- Supported Senior Business Analyst in designing MFS solutions.
- Conducted geo-redundancy testing of Mobile Money platform to ensure reliability.
- Integrated various third-party servers including USSD, SMSC, Service Delivery Platform, and banks.
Senior Solution Integrator
Ericsson Global India Pvt. Ltd. (MTN Uganda)
05.2019 - 10.2019
- Launched Micro Savings & Loans solution, integrating commercial banks with MFS to serve 4 million users.
- Implemented IMSI-based authentication on USSD channel, binding transactions to specific user SIM cards.
- Prevented SIM swap fraud through enhanced security measures.
- Introduced Device Financing solution enabling users to purchase mobile devices on EMIs with minimal down payment.
- Integrated over 10 banks for seamless online transfer capabilities.
- Received Above and Beyond Award from Ericsson BU Head for significant contributions in H1/H2 2019.
Senior Solution Integrator
Ericsson Global India Pvt. Ltd. (MTN Rwanda)
11.2018 - 05.2019
- Introduced Tutuka, a virtual card service enabling online payments via platforms like Google Pay and Amazon.
- Launched EUCL Service for electricity purchases on Momo platform in collaboration with Rwanda Electricity Department.
- Implemented location-based service solutions to deliver targeted offers based on user locations.
- Earned recognition from Rwanda CEO for effectively addressing priority demands on KPI tracker.
Senior Solution Integrator
Ericsson Global India Pvt. Ltd. (MTN Uganda)
05.2018 - 10.2018
- Implemented OTT tax solution to enhance compliance and revenue collection.
- Integrated MyMTN app with two-factor authentication to mitigate fraud risks.
- Migrated over 1,000 service providers from HSDP platform to direct Momo platform.
- Launched end-user web portal for Momo services, improving accessibility.
- Executed integration of VeriFone-based POS solution with MFS for seamless online payments.
Senior Solution Integrator
Ericsson Global India Pvt. Ltd. (MTN Zambia and Swaziland)
12.2017 - 04.2018
- Implemented data and voice bundle purchase on Momo platform to enhance user experience.
- Launched Tutuka virtual card service for online payments through platforms like Google Pay and Amazon.
- Integrated Smart App with Comviva, enabling users to access MTN services via app.
- Deployed Momopay solution for seamless merchant payment transactions.
- Facilitated escrow custody account integration with Zanaco and Stanbic banks.
- Established cross-border remittance capabilities for international money transfers.
Senior Engineer
Ericsson Global India Pvt. Ltd. (MTN Africa Opcos)
02.2016 - 12.2017
- Balanced subscriber load across nodes to enhance network performance and traffic handling efficiency.
- Administered Ericsson Charging System 5, 6, and 16 for cellular services, executing software and hardware upgrades.
- Developed shell scripts for health checks on diverse network nodes.
- Upgraded and configured charging system components, including CCN, SDP, AIR, CRS, EMA, EMM, Minsat, ECMS, and Voucher Server.
- Managed database replication and increased database size in SDP nodes.
- Configured Sigtran and Diameter links between internal and external IN nodes with MSC.
Engineer
Ericsson Global India Pvt. Ltd. (Multiple Africa Opcos)
11.2014 - 01.2016
- Integrated new nodes including CCN, SDP, and AIR into existing live charging system.
- Configured link creation and multi-homing in CCN for SDP and MSS connectivity.
- Merged core nodes (MSS, HLR) with CS, EMA, and EMM systems.
- Configured CS1+, SCAPV1/V2, CAPV1/V2/V3, and data settings in CCN.
- Activated CS 5.0 features across CS nodes.
Engineer
COMVIVA Technologies Pvt Ltd.
02.2012 - 10.2014
- Launched Micro-Charging initiative in Orange Jordan to enhance revenue streams.
- Executed database purging and optimization activities to improve performance.
- Extracted backend data per business team requirements to facilitate analysis.
- Created and tested Charging Plans before deployment on production servers.
- Configured, upgraded, and installed Linux software to ensure system reliability.
- Implemented, upgraded, and provided support for VAS CRBT applications.
- Analyzed daily alarm and error logs, reported issues, and executed proactive troubleshooting measures.
- Served as single point of contact for operational and technical issues across all VAS nodes.
Education
Post Graduate Diploma In System and Database Administration -
CDAC
01.2012
Bachelor Of Technology - Computer Science
01.2011
Skills
- File transfer protocols
- Putty and WinSCP
- Wireshark and SecureCRT
- Kubernetes and Helm
- RHEL and Solaris
- UNIX and Windows
- Oracle and MySQL
- Timesten database management
- Shell scripting
- Apache Tomcat and JBoss
- Teamwork and positive attitude
- Analytical problem solving
- Customer interaction skills
- Customer satisfaction focus
- Solution design and high-level design
- Requirement gathering and system integration
- Technical governance practices
- Effective communication skills
- Cross-functional collaboration and team leadership
Accomplishments
- Received multiple Spot on and Problem Solver awards in Mindtree
- Awarded with 'Above & Beyond' award for excellent performance in H1/H2 2019
- Received Spot Award by Ericsson BU Head recognizing contribution in Q2, 2018
- Received Star Award for achieving 100% FTR for MTN project delivery in yearly annual meet 2017
- Received performer of the month award for two consecutive months in 2016 by Ericsson
- Received Rockstar ACE award in 2015 by Ericsson for outstanding performance throughout
- Received ACE appreciation 6 times for commendable work done in managing different integrations and upgrades in Comviva
Disclaimer
I hereby declare that the information furnished above is correct as per my concern.
Hobbies and Interests
- Travelling
- Music
- Computer Games
- Cricket
Professional Courses
- Oracle Certified Associate - SQL Fundamentals
- Red Hat Certified System Engineer
- ITIL Foundation certification v3
- ETCP
- AWS Solution Architect Associate
- Azure Fundamentals
Timeline
Solution Architect
LinkQuest Telecom
11.2022 - Current
Solution Architect
Capgemini India Pvt. Ltd.
12.2021 - 11.2022
Technical Lead
Mindtree Pvt Ltd
04.2021 - 12.2021
Senior Solution Integrator
Ericsson Global India Pvt. Ltd. (MTN Ghana)
11.2019 - 04.2021
Senior Solution Integrator
Ericsson Global India Pvt. Ltd. (MTN Uganda)
05.2019 - 10.2019
Senior Solution Integrator
Ericsson Global India Pvt. Ltd. (MTN Rwanda)
11.2018 - 05.2019
Senior Solution Integrator
Ericsson Global India Pvt. Ltd. (MTN Uganda)
05.2018 - 10.2018
Senior Solution Integrator
Ericsson Global India Pvt. Ltd. (MTN Zambia and Swaziland)
12.2017 - 04.2018
Senior Engineer
Ericsson Global India Pvt. Ltd. (MTN Africa Opcos)
02.2016 - 12.2017
Senior Solution Integrator
Ericsson Global India Pvt. Ltd.
11.2014 - 04.2021
Engineer
Ericsson Global India Pvt. Ltd. (Multiple Africa Opcos)
11.2014 - 01.2016
Engineer
COMVIVA Technologies Pvt Ltd.
02.2012 - 10.2014
Post Graduate Diploma In System and Database Administration -
CDAC
Bachelor Of Technology - Computer Science
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