Nagaraj C
Bengaluru
Summary
- IT professional with 15+ years of experience delivering EDI and MFT applications under EDI domain programs, including Axway Transfer CFT, OpenText Alloy, and IBM Sterling Connect. Proven capability in EDI support, integration, and end-to-end incident/change/problem management with SLA-driven service levels. Skilled in workflow mapping and optimization, B2B data exchange, SQL and log analysis, and Jira/ServiceNow ticket management.
- Professional in MFT applications under EDI domain:
- Axway – Transfer CFT
- OpenText – Alloy and Trading Grid Platform
- IP Switch – MessageWay / FileGateWay / Platform Management
- EDI Support & Integration (OpenText , SeeBurger)
- IBM Sterling Connect: Direct
- Service and Process Operations Management
- Business Outcome Driven Service Level Management
- End-to-End Fuel Card Associated Domain Knowledge Areas
- Workflow Mapping and optimisation
- Networking Operational Concepts and Implementation Approaches
- JIRA & Service Now utilisation in various service domains and Ticket Management
- Expertise in Business & Functional analysis
- B2B EDI Data Exchange
- SQL and Log Analysis
- Hands on experience in client business enabled applications
- Well versed on SLA – Based Incident/Change/Problem management
- ITIL certified by CGI and experienced in implementation
- HPQC – Defect Management
Overview
5
5
Languages
1
1
Certification
16
16
years of professional experience
Work History
Associate Consultant
CGI Information Systems PVT Ltd
Bangalore
01.2012 - Current
- Working as Associate Consultant for an oil and gas company, issue fuel cards to their customers. Deals with B2B cards which the fleet companies use to purchase fuels and other items which are available at sites.
- EDI is a key subsystem for business data transfers within Fuel Card Platform. It provides technical capability supporting subsystems by integrating both internal and external systems. EDI supports real time file transfers (via SFTP, C:D, OFTP, ISDN, X400 & PESIT protocols) between internal and 3rd party.
- Handled technical and non-technical issues, managing complex business contracts in a multifunctional environment.
- Transforming and eliciting the business requirements into usable user requirements and effective functional requirements which are well compatible to business needs as well as service delivery needs.
- Contributed valuable inputs and relevant entry criteria for the overall transformation cycle, covering IT solutions, migration, rollout, and programme testing.
- Performed requirement baselining activities by ensuring process hierarchy levels, use cases and review records for all the artefacts.
- Effective management of BAU operations on product baseline business process operations.
- Produced service documentation for operations, ensuring compliance with process and quality requirements throughout.
- Continuous carrying and implementation of SoX controls and compliance requirements and provided transparent inputs to service governance at customer business portfolio levels.
- Identification of critical components and their business context instances for ensuring customer service continuity.
- Establishing and maintaining Service technical and functional documentation on core service elements.
- Took initiative as a training coordinator and trained new joiners.
- Oversaw management of managed file transfers (MFT) using tools like OpenText, Axway, and IBM Sterling.
- Established connections for integration between systems, enhancing operational efficiency.
- Performed evaluations of file transfers to verify data integrity.
- Set up SSL/SSH authentication protocols tailored to each transfer tool.
- Conducted log analysis to troubleshoot issues with file transfer processes.
- Addressed connectivity problems through collaboration with multiple technical teams.
- Oversaw daily monitoring of file transfers using automated tracking services.
- Organised files by splitting them based on content specifications.
- Performed encryption and decryption of files to ensure data security.
- Performed detokenization to convert tokenized data back to its original form.
- Implemented automated checks of file content against specifications, triggering email alerts for non-compliance.
- Tailored connection settings to meet individual client specifications.
- Managed software upgrades and patch deployments while supporting infrastructure activities.
- Coordinated vendor communications to ensure timely support and service delivery.
- Created reports summarising daily, weekly, and monthly statistics for client assessment.
- Coordinated vendor communications to ensure timely support and service delivery.
- Created reports summarising daily, weekly, and monthly statistics for client assessment.
Associate – Technology Division
Aditya Birla Minacs
10.2010 - 01.2012
- Resolved issues with iTunes across Mac, iPhone, and iPad devices.
- Advised customers on iTunes support, focusing on technical processes.
- Responded to user emails, providing timely resolutions to technical problems.
- Guided users on synchronising their iPhones with the latest Mac update.
- Assisting users to install apps on iPhone and iPad.
Education
MCA -
CMR Institute of Technology, Vishweshwariah Technological University
01-2009
B.Sc. -
Vivekananda College, Bangalore University
01-2006
Skills
- EDI tools
- B2B Integration Solutions
- Axway transfer
- IBM Sterling
- File transfer protocols
- Cloud Computing
- IT management tools
- Modern Operating Systems
- Programming databases
- Web Technologies: HTML
- Oil and gas
- Process Management
Languages
English
Proficient
C2
Hindi
Proficient
C2
Tamil
Intermediate
B1
Kannada
Proficient
C2
Telugu
Advanced
C1
Certification
- MicroSoft Certified: Azure Administrator Associate
- ITIL V3 Foundation Certified by CGI
- MCSE and HP open view.
- IBM Sterling Connect: Direct certified
- Connect Direct Certified Professional from IBM
- Trained on Azure PaaS by Microsoft authorized trainer.
- Trained on Azure AI Fundaments (AI 900) Bootcamp
Timeline
Associate Consultant
CGI Information Systems PVT Ltd
01.2012 - Current
Associate – Technology Division
Aditya Birla Minacs
10.2010 - 01.2012
MCA -
CMR Institute of Technology, Vishweshwariah Technological University
B.Sc. -
Vivekananda College, Bangalore University