Moinuddin Shamanji
Mumbai
Summary
Dynamic Sales Team Manager at Sensys Technologies Pvt. Ltd. with a proven ability to drive revenue growth and enhance client satisfaction. Expertise in CRM systems and team management has led to consistently exceeding sales targets while cultivating strong client relationships. Strategic sales initiatives have been successfully implemented, demonstrating a commitment to operational excellence and exceptional results.
Overview
20
20
years of professional experience
Work History
Sales Team Manager
Sensys Technologies Pvt. Ltd.
Mumbai
10.2021 - Current
- Led and managed a sales team of 10+ software sales executives, ensuring consistent achievement of monthly and quarterly revenue targets.
- Conducted regular performance reviews, coaching sessions, and strategic planning to drive team efficiency and morale.
- Provided ongoing mentorship and sales training to improve closing rates and individual performance.
- Developed and implemented tailored sales strategies aligned with the software/SaaS industry, focusing on B2B HR tech solutions.
- Drove the complete sales cycle — from lead generation, qualification, product demo, negotiation, to deal closure.
- Managed key customer accounts and participated in closing high-value enterprise deals.
- Monitored individual and team KPIs including conversion rates, pipeline health, and revenue contribution.
- Collaborated closely with Marketing, Product, Implementation, and Customer Success teams for seamless onboarding and high client satisfaction.
- Worked with inside sales and pre-sales teams to ensure smooth lead handoff and consistent follow-up.
- Maintained long-term relationships with clients by ensuring ongoing support, onboarding success, and value realization.
- Focused on high customer satisfaction (CSAT) and retention through personalized engagement and solution delivery.
- Tracked industry trends, competitor moves, and client feedback to refine product positioning and improve sales approach.
- Provided key insights to leadership for strategic decisions and go-to-market adjustments.
- Delivered accurate sales forecasts, dashboards, and business insights to senior management.
- Ensured transparency in sales pipeline, resource planning, and team contributions.
Operations Manager
Shubham Travels
Mumbai
07.2016 - 04.2019
- Supervised end-to-end transport operations and site management, ensuring compliance with regulatory requirements.
- Managed driver and vendor relationships, enhancing service quality and efficiency.
- Led call center operations for transport dispatch, increasing response efficiency and customer satisfaction.
Fulfillment Head – Corporate Sales
Aasaanjobs Pvt. Ltd.
Mumbai
04.2016 - 06.2016
- Oversaw corporate service delivery, managing incidents, SLAs, and operational KPIs.
- Led escalation management, ticket resolution, and cross-departmental collaboration.
- Implemented and optimized operational processes and compliance frameworks.
City Head – Call Operations
Aasaanjobs Pvt. Ltd.
Mumbai
05.2015 - 03.2016
- Directed city-level call center operations and performance delivery across verticals.
- Drove strategic process improvements and system automation initiatives.
- Enhanced reporting, forecasting, and communication flow across business units.
Assistant Manager – Call Operations
Aasaanjobs Pvt. Ltd.
Mumbai
01.2015 - 04.2015
- Managed a team of 100+ agents, ensuring high-quality customer interactions and adherence to KPIs.
- Improved customer support systems, technical training, and performance metrics.
- Oversaw operational escalations and system upgrades.
Assistant Manager – Franchisee Sales & Development
Freshkins Foods India Pvt. Ltd.
Mumbai
04.2013 - 09.2014
- Developed franchisee networks for the fruits & vegetables (F&V) channel.
- Built strategic relationships in the HORECA sector to expand distribution.
- Ensured revenue targets, collections, and market feedback were consistently aligned with growth goals.
Customer Relations Associate
Hutchison Global Services
Mumbai
09.2008 - 11.2011
- Provided support for UK & Ireland-based telecom services including billing, 3G/handset technical support, and account management.
- Delivered high-quality customer service in a fast-paced contact center environment.
Customer Care Executive
IBM BPO
Mumbai
12.2006 - 09.2008
- Supported United Airlines customers with ticketing, flight changes, and mileage accounts.
- Ensured accurate PNR modifications and customer satisfaction.
Customer Care Executive
Adventity BPO
Mumbai
06.2005 - 11.2006
- Conducted outbound calling and sales enhancement initiatives across departments.
- Managed lead conversion through strategic communication and follow-up.
Education
B.COM -
HIMALAYAN GARHWAL UNIVERSITY
UTTARAKHANDSkills
- Team management
- Client communication
- CRM proficiency
- Decision-making
- Vendor management
- Data-driven decisions
- Team coordination
- Service level agreements
- Client satisfaction
- Escalation resolution
- Technical reporting
- Franchise sales optimization
- Negotiation skills
- Regulatory knowledge
- Stakeholder engagement
- Market analysis
Highest Education
B.COM
Total Work Experience
17 Years
Accomplishments
ACHIEVED TEAM TARGET FOR 1ST, 2ND AND 3RD QUARTER IN A ROW IN THE YEAR 2024
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Elementary (A2)
A2
Urdu
Elementary (A2)
A2
Timeline
Sales Team Manager
Sensys Technologies Pvt. Ltd.
10.2021 - Current
Operations Manager
Shubham Travels
07.2016 - 04.2019
Fulfillment Head – Corporate Sales
Aasaanjobs Pvt. Ltd.
04.2016 - 06.2016
City Head – Call Operations
Aasaanjobs Pvt. Ltd.
05.2015 - 03.2016
Assistant Manager – Call Operations
Aasaanjobs Pvt. Ltd.
01.2015 - 04.2015
Assistant Manager – Franchisee Sales & Development
Freshkins Foods India Pvt. Ltd.
04.2013 - 09.2014
Customer Relations Associate
Hutchison Global Services
09.2008 - 11.2011
Customer Care Executive
IBM BPO
12.2006 - 09.2008
Customer Care Executive
Adventity BPO
06.2005 - 11.2006
B.COM -
HIMALAYAN GARHWAL UNIVERSITY
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