MO.KEZILHUSSAIN SIDDI
Vadodara
Summary
Dynamic IT professional with a proven track record at ATC Medicare Private, excelling in IT Infrastructure & Security and demonstrating exceptional problem-solving skills. Expert in OS installation and network configuration, complemented by strong communication and teamwork abilities. Achieved significant improvements in system efficiency and security, leveraging expertise in cybersecurity and firewalls.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server and Network Engineer
ATC Medicare Private
Vadodara
10.2020 - Current
- OS Configuration: Windows 7/10 setup
- Asset Management: Inventory tracking, asset reporting
- Technical Support: Desktop/laptop troubleshooting, MS Outlook, VPN setup
- Network Management: TCP/IP, LAN, firewall, VPN, Sophos
- Server Maintenance: Remote & on-site support
- Security & Access: Domain setup, user access control, network surveillance
- Data Management: Data transfer to Tally, ITSM, Sapphire modules
- Printer/Scanner Support: Installation and Troubleshooting.
- Virtual Meetings: Zoom, Teams, and Webex support.
- Vendor Coordination: Hardware issue resolution, cost management
- Mobile Device Management: Exchange/Outlook365 setup on iOS/Android
Desktop Support Engineer
Wipro under Suzlon (Project On Behalf Of Globtier InfoTech Pvt Ltd)
01.2019 - 03.2020
- OS Setup: Windows XP-10
- Inventory: EASSET management
- Tech Support: L1 desktop, software issues
- Network: TCP/IP, LAN config
- Peripherals: Printer/scanner support
- MS Outlook: Configuration (2007-13)
- Software: CATIA, Solid Edge
- User Tickets: Troubleshooting, guidance
- Vendor Management: Issue resolution
- NDC Processing: Asset recovery
- IT Requests: Material & facility setup
- Client Relations: Team collaboration
IT Executive
Western Railway (Behalf of Kommineni InfoTech Pvt Ltd)
04.2018 - 12.2018
- OS Installation: Windows XP-10
- Software Support: Installation, troubleshooting
- Network Setup: TCP/IP, internet config
- Peripherals: Printer/scanner, LAN issues
- Troubleshooting: Hardware, software, networking
- System Compatibility: Railway portal config
Laptop Hardware Engineer
Parishram InfoTech
03.2015 - 12.2015
- OS Installation: Windows XP-10
- Hardware Assembly: Desktop/laptop
- Software Support: Installation, troubleshooting
- Hardware Issues: Problem resolution
Education
B.A -
Guru Govind University
Godhra01.2021
IT Support Professional -
IANT
Baroda01.2018
IT Support Professional -
Petknolink
01.2015
Skills
- Project Management
- IT Infrastructure & Security
- Customer Support
- Hardware & Networking
- OS Installation (Windows XP-11)
- Microsoft Office
- Virtualization & Storage
- Cybersecurity & Firewalls
- Network Configuration (Routing, IP, Routers)
- Troubleshooting and Diagnosis
- IT Asset & Vendor Management
- Preventive Maintenance
- Strong Communication & Teamwork
- Problem Solving & Analytical Skills
- People Management & Interpersonal Skills
Accomplishments
- Managed LAN/WAN networking and resolved connectivity issues.
- Led zone-level projects: analysis, asset verification, and encryption.
- Efficiently handled L1/L2 support, resolving user tickets for 250+ users across sites.
- Proficient in Cisco video conferencing for seamless communication.
- Expertise in BitLocker and Symantec Endpoint Encryption.
- Collaborated with IT helpdesk to resolve escalated issues.
- Guided team members in technical troubleshooting.
Personal Information
- Date of Birth: 01/19/96
- Marital Status: Male, Single
Certification
- IT Support Professional (IANT Baroda)
- Advanced Excel
- MySQL
- Currently Pursuing Python,Power BI
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Gujarati
Intermediate (B1)
B1
Timeline
Server and Network Engineer
ATC Medicare Private
10.2020 - Current
Desktop Support Engineer
Wipro under Suzlon (Project On Behalf Of Globtier InfoTech Pvt Ltd)
01.2019 - 03.2020
IT Executive
Western Railway (Behalf of Kommineni InfoTech Pvt Ltd)
04.2018 - 12.2018
Laptop Hardware Engineer
Parishram InfoTech
03.2015 - 12.2015
B.A -
Guru Govind University
IT Support Professional -
IANT
IT Support Professional -
Petknolink
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