Momina Qureshi

Exploring challenging opportunities with an organization of repute Seasoned Technical Support Account Manager with relevant 12.5 years of experience in managing client relationships, troubleshooting technical issues, and coordinating with cross-functional teams for solution implementation. Strengths include effective communication skills, problem-solving abilities and a customer-centric approach. Demonstrated success in improving customer satisfaction ratings and streamlining support processes.

Worked as Sustenance Engineer in Agiliad leading a team of 6 people wherein handling the cases related to the NetApp Solidfire product and doing the RCA of the issues coming across the breadth of the product including firmware issues, upgrade issues, node hangs and reboots, NVRAM issues, performance related issues etc.

Worked as Product Testing Engineer at NetApp Inc, as Member of Technical Staff with 8.5 years of professional experience in product validation and verification of Storage Operating System. Prior to NetApp, worked with Tata Consultancy Services and Mindteck India Limited in the Storage Quality Assurance. Experience on Test management operations including team handling, preparing Test strategy, Test plans and Test assignment. Demonstrated skills in administering overall Production Process including conceptualization, planning and execution, possess a comprehensive knowledge of quality tools and various quality control systems Based on the information procured from the TG's(Technical Groups) in provided documents, decide how it is to be tested. Develop testcases and prioritize testing activities, carry out regression testing every time when changes are made. Familiarity with working in the Agile model in Continuous system Testing team as devops engineer wherein understanding and analyzing the coverage gaps and then coming up with systemic and functional test plans to cover these gaps. Key Areas of testing were NFS protocol, Filesystem, RAID,CIFS protocol. As part of the devops engineering, was responsible for triggering the builds and then finding the offending change numbers and reporting them at the earliest and work with the developers to get the fix and do regression testing. Good exposure to Jenkins, Quality Center, ALM, Bug Reporting Tool, Source Code Management tool. Excellent communication and analytical ability, blended with superior team management skills.

• ISTQB ( International Software Testing Qualifications Board )
• NCDA(NetApp Certified Data Administrator)
• ITIL(Information Technology Infrastructure Library )
• Devops Certification Training

NetApp Razor FAS 8080,8060,8040,8020,6210, 6080,3210, 3170 Series, NetApp Performance Acceleration Cards, NetApp Data Ontap 7.3, 8.0,8.1,8.2,8.3 - 7mode,Cluster Mode, VMware VSphere Client, Service Processor, ALM v-11, WinSCP, Putty, Bugzilla, VSS,GIT,JIRA ,Jenkins, Websphere Application Services (WAS), Common Test Lab, NAS Technology and protocols like https, FC, iSCSI,CIFS,NFS, Zoning (H/w & S/w), Various Raid Levels, Remote Troubleshooting

Shadab zahid Qureshi

female

English, Hindi, Urdu

Writing poetry

• B band Performer in TCS
• Served as Head Prefect at various college and school levels
• Event organizer for several college activities
• Participated in various competitions at school and inter college level like quiz sports etc.
• Won many English and Hindi debates at college and inter-college level, won prizes in essay writing competition
• Was an active participant in school magazine

• Father's Name: Mohd. Younus Qureshi
• Mother's Name: Firozi Qureshi
• Date of Birth: 02/20/1988

Pencil Vending Machine, 6 Months, 4 Members, 8085 microprocessor based system, This project was a pencil vending machine, wherein a coin insertion mechanism was in place, and as soon as the user inserts the coin a pencil is ejected, the whole system was based on the 8085 microprocessor., Responsible for studying the microprocessor and corporating the knowledge in such a manner which could help in designing the above system.

• Won inter school and inter college debate competitions.
• Write poetries.

• NetApp APAC Champion Award
• NetApp Peer Nomination Award
• NetApp SMS/CS Best Performer Award
• Facilitated by CEO of NetApp for Best Performance