Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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MONA JANGIR

Alwar

Summary

Detail-oriented and results-driven Cash Application Specialist with [5] years of experience in accurately processing payments and reconciling accounts. Adept at analyzing financial data, resolving discrepancies, and ensuring compliance with company policies and procedures. Seeking a challenging opportunity of Analyst/Senior Analyst. Comfortable working in an organization under which may be able to utilize my potential capabilities to the fullest extent with sincere efforts leading to the serving of organization goals to the maximum.

Overview

7
7
years of professional experience

Work History

Accenture India Private Limited
Gurugram
11.2021 - Current
  • Processed daily cash receipts, including checks, credit card payments, and ACH, Wire payments and applied them to customer accounts accurately and in a timely manner
  • Investigated and resolved payment discrepancies and issues, including short payments, overpayments, and unidentified payments, through collaboration with internal teams and customers
  • Supported the team with ad-hoc tasks, including data analysis and daily report generation (SLA, BOD EOD, and Dashboard)
  • Perform a thorough reconciliation of cash transactions recorded in the general ledger with bank statements
  • Investigate and resolve any discrepancies between bank records and accounting record
  • Process Maintains requests, write off, customer aging clearness as per the request received from the collection team and customer
  • Processed daily Refund as per the request received from the Collection team
  • Review the necessary documents and sent for the further approval, ones its approved process the refund with the accuracy
  • Handling the sweep payment (Automated payment Transfer) end to end
  • Follow up with the customer and the collection team for the unapplied payment.
  • Processed credit card payments utilizing the appropriate payment processor.
  • Researched discrepancies between customers' payments and invoices.
  • Provided excellent customer service to internal and external customers regarding payment inquiries.
  • Analyzed aged trial balances to identify unapplied credits and payments that require further investigation or research.
  • Investigated returned items such as Duplicate checks or incorrect payments.

Process Associate

Genpact India private Limited
Jaipur
06.2019 - 11.2021
  • Working as an Accounts Representative in the Equipment Finance Process
  • Played a vital role in a major software conversion which the process was using from last 10+ years
  • Were a part of prior training sessions and Calls provided by the business
  • Conducted training session for new-hires and refresher sessions including the new updates for the team
  • Attended Client Calls for work type transition
  • Single Handedly managed the process in critical situation
  • Managed daily BOD and EOD reports for the team.

Process Associate

EXL Service.Com India Private Limited
Jaipur
08.2017 - 06.2019
  • Checking source document and verifying the details (PO Number, shipper details vendor details)
  • Maintain the database by entering the new and updated customer details
  • Handing team queries.
  • Maintained accurate records of all transactions related to processes in accordance with company guidelines.

Education

Skills

  • Citrix workspace, ISM, Genesys, People Soft(PSBAR), Fin-App AP, Quickbase
  • Payment Processing
  • Cash Management
  • Bank Statement Reconciliation
  • Account Reconciliation
  • Refund Processing
  • Problem-Solving
  • Calm Under Pressure
  • Flexible and Adaptable
  • Critical Thinking

Personal Information

  • Father's Name: Shri Satya Narayan Jangir
  • Date of Birth: 07/03/93
  • Nationality: Indian
  • Marital Status: Unmarried

Languages

English, Hindi

Timeline

Accenture India Private Limited
11.2021 - Current

Process Associate

Genpact India private Limited
06.2019 - 11.2021

Process Associate

EXL Service.Com India Private Limited
08.2017 - 06.2019

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MONA JANGIR