Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Monali Mukherjee

Kolkata,West Bengal

Summary

Proficient QA(Process) Professional  adept at SQA Audits, Statistical Analysis, Process Definition & Implementation. Involved in Process & High Mat Training of CMMI. Certified Internal Auditor of ISO 9001:2015, Lead Auditor of ISO 27001:2013

Overview

11
11
years of professional experience
3
3
Certifications
3
3
Language

Work History

Assistant Manager- Process Excellence

Deloitte
Gurgaon, Haryana
02.2022 - Current

• Responsible for Process Implementation, Process Audits, Conducting Process Trainings, help projects Identifying and managing risk, brainstorming process improvements and help teams implementing, support in leadership reviews and metrics
• Involved in different SEPG activities like Yearly Tailoring Analysis, Annual Metrics Analysis, CMMI Awareness Mailers for different Practice Areas (as per CMMI 2.0), QMS Release, Key involvement in CMMI Ver2.0 Level 3 re-certification, Enabling area process facilitation (Learning Development, Business Continuity)
• Enhanced team productivity by streamlining operational processes.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.

Senior Quality Analyst

Ey Gds
Gurgaon, Haryana
07.2019 - 02.2022

Involvement with UK Quality Team (June'21-Feb'22):
• Involved in Risk Assessment for the new Client & Engagement acquisitions happening in EY UK as per their work nature, type and security restrictions
Involvement in Information Security Management:
• As part of ISMS team, responsible of creating & updating ISMS Policies, Strategies and Internal Processes Annually or need basis
• Conducting Quarterly Internal Audits for the assigned Projects and sharing NCs & OFIs (Opportunity for Improvements)
• Conducting ODC Audits as assigned where Client mandated/focused controls are Audited
• Providing Facilitation annually before Surveillance Audits being conducted by External Auditors
• ISMS Awareness Trainings are provided to different client serving teams
Involvement in CMMI Area:
• Responsible for Process Implementation & QA for all SAP engagements in Gurgaon Location including Leadership reviews and support in work product audits
• Active SEPG member- Involved in QMS Upgrade, Identifying Process Gaps from Audits & Discussions and PIR(Process Improvement Request) raised for Process improvement & Documentation
• Process Trainings & New Hire Orientation Trainer for Quality
• Risk Guidance- Supporting Projects to identify and mitigate Risks
• Statistical Analysis: Project Data Collection for Metrics Analysis, PPB & PPM Creation, CAR(Causal Analysis & Resolution) creation and supporting projects to identify CAR cases

Senior Quality Analyst

Corporate InfoTech Private Limited
Noida, Uttar Pradesh
06.2018 - Current
  • Involved in CMMI Process Implementation & CMMI Process Compliance Check (Audits) towards CMMI Level 5 journey
  • Conducting Monthly 4-5 SQA Audits for both projects & Support Functions
  • Leading and Implementing Service Continuity Function (taking SCON training, Documentation, writing Processes, Process Improvement)
  • Preparing different Audit checklist for Support Functions, Tracker improvement
  • Finding Tracker based Data insights & Gap Analysis in terms of TAT, Cost and sharing to Senior Management, 
  • Supporting Project teams to implement Metrics, CAM, Estimation sheets
  • Providing Process/ Quality Induction Trainings & HM area training to all New Joinees, Project managers and teams
  • Writing Process, Guideline, Policies for the organization
  • HM Area: PPB Creation, Model Run, CAR implementation, Improvement identification, Piloting, Deployment and Effectiveness Analysis through Hypothesis Testing
  • Leadership Skill: Handling 2 resources currently and grooming them in CMMI implementation, Conducting Audits, 

Project Planner

Ericsson India Global Services
Gurgaon, India
10.2017 - 06.2018
  • Coordinating project team by raising CR, MR taking necessary approvals from the heads/ approvers, coordinating different activities with customer and teams in real time 

Quality Engineer

Ericsson India Global Services Pvt. Ltd
07.2014 - 09.2017

As a Quality Engineer.

  • SQA Auditor for the Dev-Projects & Services-Projects as per CMMI framework (Conducting around 6-8 Audits per month).
  • CMMI Process Implementation.
  • PMI (Process Master Index) Release activities.
  • End to end Audit Admin Activities for Dev & Services Projects including Monthly Audit Planning, Audit monitoring, SQA Analysis Report preparation, Weekly NC Age Report, Weekly Audit Status Dashboard, Data Sanity Dashboard, Quarterly/ Half Yearly NC Analysis using statistical tools.
  • Configuration Manager for SEPG Group.
  • Admin for Quality Helpdesk (Ticket Monitoring & assigning, Weekly and Monthly Report Preparation),.
  • Providing Quality related supports (including Project Specification Review, Process Overview Session to new Project Managers, Audit Tool overview or other supports, Support in NC Closure) on need basis, Auditor's call, Briefing to new auditors etc.
  • Participation in Process/ Audit Improvement Initiatives.
  • Attended few ISO 9001 audits as a part of Auditor's team.
  • Attended ISO 27001 ISMS audits as a part of Auditor's team.
  • Utilized knowledge of ISO 9000 standards to develop action plan for company certification.
  • Collaborated with management and inspectors to ensure adherence to quality standards.
  • Contributed to root cause analysis to determine core reason for failures and errors.
  • Facilitated process improvements resulting in decreased errors.
  • Continually improved methods and procedures for processes, measurement, documenting and work flow techniques.

Software Developer

AM Infotrix
01.2014 - 03.2014
  • involved in the development of in house applications using Java and MySQL 

Education

Bachelor of Technology - Computer Science Engineering - Computer Science

West Bengal University of Technology
Kolkata

12th Board - Physics, Chemistry, Mathematics, Biology

Bethune Collegiate School
Kolkata

10th Board - All Subject

Bethune Collegiate School
Kolkata

Skills

Languages Known : English, Hindi, Bengaliundefined

Accomplishments

  • ATM (Assessment Team Member) Training for SCAMPI A Sept'15 Ericsson India Global Services Overview on CMMI Process Areas for Level 3 ATM in SCAMPI A for Ops & NE in Ericsson Oct'15 Ericsson India Global Services Assessing the processes followed by two departments (Ops & NE) based on CMMI SVC Model under Lead Auditor Dr. Rajib Nag
  • 3 times Employee of the month - Quality winner in Ericsson
  • Auditor Recognition by Quality Head in Ericsson
  • 4 SPOT Awards, 1 Applause Award & 1 Outstanding Performance Award winner in Deloitte

Certification

Certified Internal Auditor of ISO 9001:2015

Timeline

Assistant Manager- Process Excellence

Deloitte
02.2022 - Current

Senior Quality Analyst

Ey Gds
07.2019 - 02.2022

Senior Quality Analyst

Corporate InfoTech Private Limited
06.2018 - Current

Project Planner

Ericsson India Global Services
10.2017 - 06.2018

Quality Engineer

Ericsson India Global Services Pvt. Ltd
07.2014 - 09.2017

Software Developer

AM Infotrix
01.2014 - 03.2014

Bachelor of Technology - Computer Science Engineering - Computer Science

West Bengal University of Technology

12th Board - Physics, Chemistry, Mathematics, Biology

Bethune Collegiate School

10th Board - All Subject

Bethune Collegiate School
Monali Mukherjee