MONALISA BRAHMA

• Direct comprehensive execution of internal customer excellence and quality initiatives guaranteeing timely delivery, budget compliance, and adherence to internal policies and audit requirements.
• Schedule, assess, and regulate project milestones, timelines, resource allocation, and effort tracking while guaranteeing insight into project progress and risks.
• Aligned cross-functional teams and external associates (quality customer service consultants, auditors) to enhance service delivery effectiveness.
• Maintain SLA compliance and operational efficiency by overseeing service agreements, change request processes, scope alignment, and capacity planning across global entities.
• Oversee accuracy and completeness of project documentation records and archiving to assist with internal audits, inspections, and compliance reviews.
• support financial governance by tracking purchase order utilization, validating invoices, monitoring consultant costs, and conducting monthly KPI/MIS reporting.
• Articulate project status, risks, and outcomes using organized email communication, dashboards, and management reporting tools.
• Function as audit compliance gatekeeper by instituting CAPA initiatives and optimizing processes derived from audit insights and quality assessments.
• Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
• Facilitated progress reports and presentations to keep management updated on ongoing activities across their domains.
• Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
• Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
• Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
• Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Analyzed project performance data to identify trends and inform strategic decision-making.
• Mentored junior team members in best practices for project management methodologies.
• Developed project timelines and schedules, ensuring milestones were met on time.
• Managed communication with stakeholders to provide updates and resolve issues promptly.
• Facilitated meetings to discuss project status, risks, and resource allocation strategies.
• Implemented process improvements that enhanced project efficiency and reduced bottlenecks.
• Developed project timelines and schedules to ensure timely completion of milestones.

• Led cross-functional teams to develop innovative engineering solutions, enhancing product quality and efficiency.
• Analyzed system performance metrics to identify areas for enhancement and drive continuous improvement initiatives.
• Collaborated with stakeholders to define project requirements, translating needs into actionable engineering plans.
• Developed technical documentation for engineering processes, facilitating knowledge sharing and compliance with industry standards.

Spearhead continuous improvement initiatives for manufacturing plant.

collaborate with operations team to develop improvements

develop strategy to achieve enhancement

tracking ci initiatives throughout facility operations

Evaluate and communicate quarterly report on CI project progress

*