Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic
Monalisa Sinha

Monalisa Sinha

KYC Specialist
Bengaluru,Karnataka

Summary

Highly capable, hard-working and motivated with 10+ years of experience in Banking and Telecom sectors. My areas of expertise are helping me to deal customer’s issues or queries in a more efficient manner. Looking to apply my current experience and knowledge to enhance the skills in order to achieve both professional and organizational goals.

Overview

13
13
years of professional experience
3
3
Languages

Work History

KYC Specialist

ANZ
8 2023 - Current
  • `Ongoing Customer Due Diligence.
  • Review and evaluate documentation for existing Individual customer accounts.


Fraud Specialist

JP Morgan Chase
04.2021 - 08.2023
  • Fraud detection in Debit card, ACH and check transactions
  • Handling customer’s transactional queries over the phone
  • Researching claims and taking decisions on the basis of the same, if applies

Business Associate – Operations

BT E-serve India Pvt. Ltd.
05.2018 - 04.2021
  • Placing broadband, fixed line and BT TV orders
  • Handling customer’s order related queries over chat, emails
  • Dealing with on-shore BT and Plusnet employee’s broadband, fixed line and TV related orders
  • Outbound calls to the customers or employees only if required
  • Calculating and applying refunds or compensations
  • Handling difficult conversations or escalations

Senior Associate

Wipro
02.2011 - 02.2018
  • Dealing with queries as technical support for BT process
  • Handling queries regarding broadband and fixed line issues
  • Worked as Tier 2 associate dealing with customer’s complaints
  • Handled complaints over outbound calls, chats and emails
  • Help customers configure their gaming consoles with BT’s broadband
  • Helping customers troubleshoot the broadband and wireless issues

Education

Bachelors in Commerce -

Jogamaya Devi College

Skills

Active listening

Accomplishments

  • Participated and won a Gold medal in GCS Covid-19 Virtual Taekwondo Championships, organized by the GCS Portland USA, US World Class Taekwondo and MASTKD. Results: [link]
  • Felicitated by His Excellency Governor of West Bengal, Shri Keshari Nath Tripathi for the success in 2017 Mumbai Korean Consul General Cup in Taekwondo in Raj Bhawan.
  • Participated and won a Gold medal in National Level in 2017 Mumbai Korean Consul General Cup in Taekwondo held in Dharavi, Mumbai.
  • Participated in State Level Taekwondo Championship in 2nd Bengal Taekwondo Hanmadang 2017 and won Gold and Silver Medals.

References

Available upon Request

Timeline

Fraud Specialist

JP Morgan Chase
04.2021 - 08.2023

Business Associate – Operations

BT E-serve India Pvt. Ltd.
05.2018 - 04.2021

Senior Associate

Wipro
02.2011 - 02.2018

KYC Specialist

ANZ
8 2023 - Current

Bachelors in Commerce -

Jogamaya Devi College

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Monalisa SinhaKYC Specialist