Monica Charles

• Review ads escalated via ad feedback or other internal sources that protect customer experience within our team established service level agreements.
• Flag down and take action towards all defective or poor advertising experiences across Amazon Ads as per Amazon Policies & Guidelines.
• Working as a POC for Product detail page Suppression process for BLR team.
• Mentored new team members, fostering a positive work environment and promoting professional growth.
• Performed regular audits within the team to establish compliance of policies and process.
• Implemented quality control measures, reducing errors and enhancing overall product quality.

• Setting up, optimizing and booking of campaigns that are trafficked to Amazon's stable of properties
• Worked closely with Account managers and Creative Campaign Managers to maintain the accuracy level of information.
• Trafficking of display ads (Static Images, Dynamic, Video Creatives) using 3rd party Tags & Trackers (DCM, Sizmek, Flashtalking etc.).
• Coordinated with internal departments to ensure seamless support for clients needs across various channels.
• Cross-trained and backed up other associates during High traffic or Critical events.

Special Ops: Project work: (April 2022 – September 2022):

• Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
• Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
• Documented problems and corrective actions to maintain records.
• Enhanced productivity levels by anticipating needs of the stakeholder and delivering support.
• Cross-trained and provided backup support for organizational leadership.

• Provided prompt and efficient service to Amazon Sellers including the appropriate escalation of Sellers issues.
• Audited cases and provided inputs of the team for any areas of opportunity, feedback and provided suggestions for improvement
• Served as a trusted advisor to sellers, guiding them through account management, and dispute resolution processes.
• Identified common trends in seller issues and provided solutions, workarounds and improvements.
• Took initiative to help the new members of the team with process knowledge and usage of various tools and applications.