Monica A
Sales Analyst
Chennai,Tamil Nadu
Summary
Enthusiastic [Sales Analyst] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Analyst II
Netapp India Private Limited
08.2021 - Current
- Providing outstanding daily operational support for quoting process
- Hands on experience in Ascend CPQ which helps customer in the quoting process
- Answer product, pricing and quoted related questions from partner, customers, and sales
- Good knowledge in renewal process, which includes quoting, price calculations
- Analyzing customer details in tableau tool
- Work with functional and developing team on quote tool related queries or bugs
- Perform monthly testing of quote tool before product release
- Work on azure devops to initiate bugs in case of any bugs in quote tool.
- Interfacing with Products Group and providing process related feedback, resulting in marked improvement of capabilities
- Conducting problem analysis, triage, and correction of issue and root cause analysis with Business Program Managers & Technical Resources if necessary
- Performing testing system issues, enhancements and upgrades to tool.
- Assessing integration issues between tools such as SFDC, Quote Tool and ERP Tool.
- Implemented process improvements to expedite data collection, leading to faster decision making within organization.
- Contributed to team objectives in fast-paced environment.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Reviewed contracts for accuracy and validity of cost and quote information, contacting customers directly to resolve issues when appropriate.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Consulted with businesses to provide accurate service information.
Sales Analyst II
Netapp India Private Limited
10.2015 - 07.2017
- Providing outstanding daily operational support for quoting process and system includes quote configuration, quote creation, and quote updates
- Answer pricing related questions to partner and customers
- Help direct (field) and indirect (channel) sales organizations on service renewal quotes and answer queries related to pricing and product updates
- Interfacing with product group and providing process related feedback, resulting in marked improvement of capabilities
- Proficient in implementing various systems as per business needs (as-is & to-be analysis) and reviewing processes related to sales using tools such as EBI, Auto Support Tool, QLET
- Evaluating information gathered from multiple sources, disintegrating higher information into finer details, investigating key business requirements and providing clear & concise analysis / recommendations
- Interfacing with the Products Group and providing process related feedback, resulting in marked improvement of capabilities
- Conducting problem analysis, triage, and correction of issue and root cause analysis with Business Program Managers & Technical Resources if necessary
- Performing testing & troubleshooting of system issues, enhancements and upgrades to the tool
- Assessing integration issues between tools such as SFDC, Quote Tool and ERP Tool
- Maintained reports related to contracts, licenses and orders in Management Information System
- Monitored special terms including grace period in customer contracts; worked with cross-functional teams to ensure seamless contract performance and resolved issues pertaining to customer license keys as per contracts
- Collaborated with Order Management Team & Sales Team and ensured order processing.
- Streamlined communication between departments by creating clear, concise reports on key findings from data analyses.
Sales Analyst
Akamai Technologies Limited Bangalore
07.2014 - 10.2015
- Assisting Akamai Sales representatives with creation of order forms
- Initiating approvals from appropriate departments and performing compliance review of all paperwork
- Create opportunities in sales force and create, update order forms
- Review order forms with sales reps and recommend order process involvements
- Been a tester for the introduction of the new tools for quoting and processed it with observations and accuracy
- Maintain order details within approval guidelines
- Work with legal team of Akamai to obtain approvals for special cases
- Interact with sales rep and partners to gather information needed for order forms i.e., solutions, products, features, pricing, terms etc
- Alert sales reps of existing customer contract that are upcoming manual renewals and auto renewals
- Attend meeting scheduled by the sales manager of the region(s) that we support to address and resolve any order process issues faced by sales representative
- Good hands on salesforce and Siebel
- Being a part of testing of new tools that was initiated in the improvement scope
- Worked proactively on the new tool and helped sales on queries and raised issues if any in the tool.
Senior Analyst
Oracle India Private Ltd, GFIC
10.2011 - 07.2014
- Validation and verification of the finance and release the invoices accordingly
- Handled the OEM customers who are a major part of the Oracle customers
- Handled the contracts process by closing working with the deal management and the sales
- Worked with the suppliers on cancellations of PO's due to the customer's request
- Responsible for validation and entry of Oracle License Contracts and account for revenue for Oracle
- Conducted trainings for the fresher's on the post booking process and also mentored them during their performance
- Worked with the suppliers on cancellations of PO's due to the customer's request
- Worked on major reports and sales report that are been reviewed by the higher managements
- Worked with partners in resolving their issues post booking
- Been a part of the weekly calls with partners representing the team
- Worked in a variety of Oracle CRM and ebusiness suite applications
- Good hands in the R12 applications
- Worked on the redirect process by co-coordinating with the logistics team that occurs post shipment and have individually answered all the queries of the logistics related to the same
- Worked on the million dollar deals pertaining to the contract submission with no errors
- Worked with the revenue operations team on related to the EOL parts and the substitute product that can be replaced for the same
- Process owner to the PBS team and primary contact to all the stake holders for any escalations
- Been a major contribution towards testing on acquisitions projects and shared the improvements on time to time basis.
Education
B.SC (PMC) -
Bishop Cotton Women's Christian College, Bangalore University
Bangalore01.2011
High School Diploma -
Bet Pu College
Bangalore01.2008
High School Diploma -
St.Joseph's Convent Girls High School
Bangalore01.2006
Skills
- Pricing
- Problem analysis
- After-sales support
- Order management
- Sales processes
- Renewal
- Quote To Cash
- CRM Management
- Point of sale operation
- Flexible and Adaptable
- Manual Testing
- Team building
Certification
- Received the YAR (You Are Recognized Award) for the excellent performance in the process during the month of May 2012, Nov 2012 and Aug 2013.
- Received R&R for excellent performance for Q2FY'14.
Additional Information
Achievements:
Received Spot Awards for exceptional customer centric approach.
Received the scroll of honor for the excellent performance in the academic year 2008-2011 100% attendance award for the academic year 2010-2011
Timeline
Sales Analyst II
Netapp India Private Limited
08.2021 - Current
Sales Analyst II
Netapp India Private Limited
10.2015 - 07.2017
Sales Analyst
Akamai Technologies Limited Bangalore
07.2014 - 10.2015
Senior Analyst
Oracle India Private Ltd, GFIC
10.2011 - 07.2014
B.SC (PMC) -
Bishop Cotton Women's Christian College, Bangalore University
High School Diploma -
Bet Pu College
High School Diploma -
St.Joseph's Convent Girls High School
- Received the YAR (You Are Recognized Award) for the excellent performance in the process during the month of May 2012, Nov 2012 and Aug 2013.
- Received R&R for excellent performance for Q2FY'14.
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