Monica A
Sales Analyst
Chennai,Tamil Nadu
Summary
Enthusiastic [Sales Analyst] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Analyst II
Netapp India Private Limited
2021.08 - Current
- Providing outstanding daily operational support for quoting process
- Hands on experience in Ascend CPQ which helps customer in the quoting process
- Answer product, pricing and quoted related questions from partner, customers, and sales
- Good knowledge in renewal process, which includes quoting, price calculations
- Analyzing customer details in tableau tool
- Work with functional and developing team on quote tool related queries or bugs
- Perform monthly testing of quote tool before product release
- Work on azure devops to initiate bugs in case of any bugs in quote tool.
- Interfacing with Products Group and providing process related feedback, resulting in marked improvement of capabilities
- Conducting problem analysis, triage, and correction of issue and root cause analysis with Business Program Managers & Technical Resources if necessary
- Performing testing system issues, enhancements and upgrades to tool.
- Assessing integration issues between tools such as SFDC, Quote Tool and ERP Tool.
- Implemented process improvements to expedite data collection, leading to faster decision making within organization.
- Contributed to team objectives in fast-paced environment.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Reviewed contracts for accuracy and validity of cost and quote information, contacting customers directly to resolve issues when appropriate.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Consulted with businesses to provide accurate service information.
Sales Analyst II
Netapp India Private Limited
2015.10 - 2017.07
- Providing outstanding daily operational support for quoting process and system includes quote configuration, quote creation, and quote updates
- Answer pricing related questions to partner and customers
- Help direct (field) and indirect (channel) sales organizations on service renewal quotes and answer queries related to pricing and product updates
- Interfacing with product group and providing process related feedback, resulting in marked improvement of capabilities
- Proficient in implementing various systems as per business needs (as-is & to-be analysis) and reviewing processes related to sales using tools such as EBI, Auto Support Tool, QLET
- Evaluating information gathered from multiple sources, disintegrating higher information into finer details, investigating key business requirements and providing clear & concise analysis / recommendations
- Interfacing with the Products Group and providing process related feedback, resulting in marked improvement of capabilities
- Conducting problem analysis, triage, and correction of issue and root cause analysis with Business Program Managers & Technical Resources if necessary
- Performing testing & troubleshooting of system issues, enhancements and upgrades to the tool
- Assessing integration issues between tools such as SFDC, Quote Tool and ERP Tool
- Maintained reports related to contracts, licenses and orders in Management Information System
- Monitored special terms including grace period in customer contracts; worked with cross-functional teams to ensure seamless contract performance and resolved issues pertaining to customer license keys as per contracts
- Collaborated with Order Management Team & Sales Team and ensured order processing.
- Streamlined communication between departments by creating clear, concise reports on key findings from data analyses.
Sales Analyst
Akamai Technologies Limited Bangalore
2014.07 - 2015.10
- Assisting Akamai Sales representatives with creation of order forms
- Initiating approvals from appropriate departments and performing compliance review of all paperwork
- Create opportunities in sales force and create, update order forms
- Review order forms with sales reps and recommend order process involvements
- Been a tester for the introduction of the new tools for quoting and processed it with observations and accuracy
- Maintain order details within approval guidelines
- Work with legal team of Akamai to obtain approvals for special cases
- Interact with sales rep and partners to gather information needed for order forms i.e., solutions, products, features, pricing, terms etc
- Alert sales reps of existing customer contract that are upcoming manual renewals and auto renewals
- Attend meeting scheduled by the sales manager of the region(s) that we support to address and resolve any order process issues faced by sales representative
- Good hands on salesforce and Siebel
- Being a part of testing of new tools that was initiated in the improvement scope
- Worked proactively on the new tool and helped sales on queries and raised issues if any in the tool.
Senior Analyst
Oracle India Private Ltd, GFIC
2011.10 - 2014.07
- Validation and verification of the finance and release the invoices accordingly
- Handled the OEM customers who are a major part of the Oracle customers
- Handled the contracts process by closing working with the deal management and the sales
- Worked with the suppliers on cancellations of PO's due to the customer's request
- Responsible for validation and entry of Oracle License Contracts and account for revenue for Oracle
- Conducted trainings for the fresher's on the post booking process and also mentored them during their performance
- Worked with the suppliers on cancellations of PO's due to the customer's request
- Worked on major reports and sales report that are been reviewed by the higher managements
- Worked with partners in resolving their issues post booking
- Been a part of the weekly calls with partners representing the team
- Worked in a variety of Oracle CRM and ebusiness suite applications
- Good hands in the R12 applications
- Worked on the redirect process by co-coordinating with the logistics team that occurs post shipment and have individually answered all the queries of the logistics related to the same
- Worked on the million dollar deals pertaining to the contract submission with no errors
- Worked with the revenue operations team on related to the EOL parts and the substitute product that can be replaced for the same
- Process owner to the PBS team and primary contact to all the stake holders for any escalations
- Been a major contribution towards testing on acquisitions projects and shared the improvements on time to time basis.
Education
B.SC (PMC) -
Bishop Cotton Women's Christian College, Bangalore University
Bangalore01.2011
High School Diploma -
Bet Pu College
Bangalore01.2008
High School Diploma -
St.Joseph's Convent Girls High School
Bangalore01.2006
Skills
- Pricing
- Problem analysis
- After-sales support
- Order management
- Sales processes
- Renewal
- Quote To Cash
- CRM Management
- Point of sale operation
- Flexible and Adaptable
- Manual Testing
- Team building
Certification
- Received the YAR (You Are Recognized Award) for the excellent performance in the process during the month of May 2012, Nov 2012 and Aug 2013.
- Received R&R for excellent performance for Q2FY'14.
Additional Information
Achievements:
Received Spot Awards for exceptional customer centric approach.
Received the scroll of honor for the excellent performance in the academic year 2008-2011 100% attendance award for the academic year 2010-2011
Timeline
Sales Analyst II
Netapp India Private Limited
2021.08 - Current
Sales Analyst II
Netapp India Private Limited
2015.10 - 2017.07
Sales Analyst
Akamai Technologies Limited Bangalore
2014.07 - 2015.10
Senior Analyst
Oracle India Private Ltd, GFIC
2011.10 - 2014.07
B.SC (PMC) -
Bishop Cotton Women's Christian College, Bangalore University
High School Diploma -
Bet Pu College
High School Diploma -
St.Joseph's Convent Girls High School
- Received the YAR (You Are Recognized Award) for the excellent performance in the process during the month of May 2012, Nov 2012 and Aug 2013.
- Received R&R for excellent performance for Q2FY'14.
Similar Profiles
Bhavana KBhavana K
Finance Assistant 2 at NetApp India Private LimitedFinance Assistant 2 at NetApp India Private Limited
Rohan RayRohan Ray
BGV Specialist at Netapp India Private Limited (Deputed To Walson)BGV Specialist at Netapp India Private Limited (Deputed To Walson)
Saurabh Kumar SinghSaurabh Kumar Singh
Sr. Solution Specialist at Noventiq Services India Private Limited(Former Softline Services India Private Limited)Sr. Solution Specialist at Noventiq Services India Private Limited(Former Softline Services India Private Limited)