Monica Rawat
Business Consultant
GHAZIABAD,UP
Summary
Senior consulting professional with a detail-oriented approach to analyzing market trends, identifying growth opportunities and developing strategic initiatives.
Have more than 8 years of experience with proven ability to drive strategic initiatives and deliver impactful results. Strong focus on team collaboration, adapting to changing needs, and ensuring reliable performance. Expertise in product and project management, data analysis, and stakeholder engagement, combined with excellent problem-solving and communication skills. Known for integrity, reliability, and dedication to achieving organizational goals.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Senior Consultant
Infosys Limited
05.2023 - Current
- Business Transformation: Created Business Design and Go-To-Market strategy for new entrant to market via market assessment in banking channels.
- Identified and developed innovative solutions to existing business problems with solutions deploying a mixture of technology and automation solutions as well as process simplification and end to end redesign resulting in 20% efficiency in time-to-output.
- Business Process Re-engineering: Developed and executed strategic roadmaps for technology implementations for robotic process automation, which helped in 20% reduction in manual process.
- Consulted a U.S based client by performing comprehensive assessments of data backup and recovery systems by identifying areas for improvement and recommending actionable strategies that enhanced productivity.
- Managed stakeholder relationships by partnering with technology to design and implementing strategic change, ensuring clear communication of project progress and adjustments, which strengthened trust and partnership with clients.
- Facilitated workshops and training sessions for stakeholders to drive adoption of new systems and processes, fostering collaboration across departments.
Product Owner-Senior Manager
Axis Bank
05.2022 - 05.2023
- Products handled: Video KYC & KYC based process adherence.
- Self-assisted Video KYC process designed: Defined product vision and strategy by creating Roadmap for Video KYC product and reduced customer dropout by 20%
- Lead the digital implementation of Signature capture functionality reducing the operational cost of issuing cheque books by 10% in a nationalized Bank.
- Led cross functional teams in agile methodologies and developed the product vision and strategy by assessing market and competitive trends and transforming data into insights.
- Developed user stories and acceptance criteria, ensuring clarity for development teams while maintaining focus on user experience improvements.
- Creating KPIs, sprint goals for the cross functional teams to manage the new requirements and prioritize the product backlog.
- Serving as the voice of the customer, engaging internal and external stakeholders to understand business needs and friction points.
- Working cross functionally with tech and design teams on API documentation, Postman and Jira to acknowledge requirements and issues.
Product Manager
Khosla Labs Pvt Ltd
12.2020 - 04.2022
- Product Handled: Video KYC
- Customer Initiated Video KYC - Drove redevelopment of Video KYC end to end flow by creating customer journey and product roadmap, resulting in 40% increase in successful Video KYC and reduction in 15% operation time for the clients.
- Designing and proposing product feature/new product roadmap with time based on business requirements, product development programs, market surveys, Competitor analysis and customer interaction with cross functional teams.
- Conducted root cause analysis for all the queries received from the clients and providing solutions to avoid the same from re-occurring thereby increasing team efficiency and reducing time-to-market for new features.
- Conducted competitive analysis to inform product positioning, resulting in improved differentiation in the marketplace.
Assistant Product Manager
Ujjivan Small Finance Bank
04.2017 - 12.2022
- Products handled: Liabilities-CASA and Deposits & KYC based process adherence.
- CRM Next Process Re-Engineering: Digitization of lead management workflow from Br.Net to CRM Next using tablets in branches.
- Minor Account digitization: Digital account opening for minor account from paper-based process to Handheld devices on I-Xceed software.
- Vendor On-boarding and management: Awaaz De & Times Internet vendor on-boarded & managed for digital savings account and RD.
- E-KYC Digitization to reduce paper-based Form 60 on I-Xceed software.
- Customer Engagement: Created Customer Journey map, customer persona, use case stories, wire-frames, script creation.
- Set up new business unit in Pune for Channels by working cross functionally with other departments.
- Process Improvement: Undertake branch visits to analyze customers' need and build impactful products accordingly.
- Created and analyzed BRDs, FSDs, Use Cases, User Stories, Process Models.
Education
Master of Business Administration (MBA) - Marketing as Major and Analytics as Minor
IMT
07.2015 - 04.2017
B.tech - C.S.E
Uttar Pradesh Technical University
05.2009 - 06.2013
Skills
Business Strategy
Certification
Agile Analysis Certification, IIBA, 08/01/23
Timeline
Agile Analysis Certification, IIBA, 08/01/23
07-2024
Senior Consultant
Infosys Limited
05.2023 - Current
Product Owner-Senior Manager
Axis Bank
05.2022 - 05.2023
Product Manager
Khosla Labs Pvt Ltd
12.2020 - 04.2022
Operations of Small Finance Bank, IIBF
01-2019
Assistant Product Manager
Ujjivan Small Finance Bank
04.2017 - 12.2022
KPMG Lean Six Sigma Green Belt, KPMG, 10/01/16
11-2016
Master of Business Administration (MBA) - Marketing as Major and Analytics as Minor
IMT
07.2015 - 04.2017
Oracle SQL, Oracle, 06/01/12
06-2012
B.tech - C.S.E
Uttar Pradesh Technical University
05.2009 - 06.2013
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