Monica Saroha
Noida
Summary
Dynamic financial expert with extensive experience at iEnergizer, excelling in customer service and team collaboration. Proven ability to resolve complex issues and enhance customer satisfaction through critical thinking and active listening. Adept at managing corporate trust services while maintaining attention to detail and adaptability in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Financial Expert
iEnergizer
Noida
04.2023 - Current
- Facilitates corporate trust, stock transfer, and employee share plan services across multiple countries.
- Handled account-related requests professionally.
- Handled meetings related to stocks tranfer for the shareholders.
Customer Service Executive
T-Mobile (iEnergizer)
Noida
07.2022 - 01.2023
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Processed orders accurately and efficiently in accordance with company policies.
- Performed follow-up calls to customers regarding their inquiries or orders.
- I worked as a Subject Matter Expert (SME) for two months.
Business Executive
Ingenicx
Noida
10.2021 - 06.2022
- Provided excellent service and attention to customers through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Customer Support Associate
Urban Company (iEnergizer)
Noida
09.2020 - 08.2021
- Resolved customer inquiries in a timely manner.
- Collaborated with other departments to resolve complex issues quickly.
- Investigated and troubleshot customer issues to determine the best course of action.
- Identified opportunities to improve customer service processes.
Customer Service Representative
ISON (Go-MMT)
Gurugram
12.2019 - 03.2020
- Emphasized experience with handling customer interactions, resolving issues, and driving customer satisfaction.
- Worked in the Flights Cancellation and Refund Department.
- Worked on Amadeus and Galileo softwares.
- Handled queries related to both National and International flights.
Education
Master of Arts - English Literature
Maharishi Dayanand University
Rohtak, Haryana03-2025
B.A Eng Hons. - English Literature
P.I.G Govt College
Jind, Haryana01-2021
12th Pass - Higher Secondary Education
National Institute of Open Schooling
Delhi01-2018
10th Pass - Secondary Education
Christ Raja Convent School
Jind, Harayna01-2015
Skills
- Team management
- Customer service
- Critical thinking
- Communication skills
- Quick learner
- Calm and Patience
- Active listening skills
- Adaptability
- Attention to detail
Languages
- English
- Hindi
- Punjabi
- French pursuing
Timeline
Financial Expert
iEnergizer
04.2023 - Current
Customer Service Executive
T-Mobile (iEnergizer)
07.2022 - 01.2023
Business Executive
Ingenicx
10.2021 - 06.2022
Customer Support Associate
Urban Company (iEnergizer)
09.2020 - 08.2021
Customer Service Representative
ISON (Go-MMT)
12.2019 - 03.2020
Master of Arts - English Literature
Maharishi Dayanand University
B.A Eng Hons. - English Literature
P.I.G Govt College
12th Pass - Higher Secondary Education
National Institute of Open Schooling
10th Pass - Secondary Education
Christ Raja Convent School
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