Summary
Overview
Work History
Education
Skills
Software
Timeline
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Monica Shah

Ahmedabad,GJ

Summary

Results-driven and detail-oriented Operations Manager with 4+ years of experience in Wealth Management operations , including client onboarding, KYC, PMS transactions, compliance coordination, and distributor management. Adept at building strong client and AMC relationships, ensuring regulatory compliance, and streamlining operational processes.

Overview

4
4
years of professional experience

Work History

Manager - Operations

Bajaj Capital
11.2024 - Current
  • Managed end-to-end processing of investment transactions across mutual funds, SIPs, AIFs, PMS, offshore investments, unlisted securities, and retirement plans.
  • Maintained strong coordination with HNI clients and AMCs, providing post-transaction support and documentation (e.g., SOA).
  • Ensured SEBI/AMFI-compliant KYC documentation, and maintained audit readiness.
  • Generated MIS reports and dashboards for internal stakeholders and senior management to support data-driven decision-making.
  • Processed client account updates in CRM, including nominee, bank, and address changes.
  • Supported sales teams by resolving transaction and documentation issues within defined SLAs.
  • Collaborated with RTAs and platforms to ensure SLA adherence and operational efficiency.
  • Proposed and implemented process improvements, ensuring compliance with SOPs.
  • Directed and mentored team members, enhancing productivity, engagement, and career development.
  • Improved customer satisfaction scores by revamping service protocols, implementing feedback mechanisms, and training staff in client engagement techniques.

Executive - Operations

Equirus Capital
05.2021 - 10.2024
  • Managed end-to-end PMS account onboarding for individuals, NRIs, corporate's, and HUFs.
  • Coordinated and validated KYC documentation, ensuring 100% compliance with internal policies and regulatory standards.
  • Handled client, distributor, sales, and vendor queries within defined turnaround times, ensuring high service quality and customer satisfaction.
  • Supported internal/external audits, and maintained accurate records for AML, FATF and CKYC compliance.
  • Administered distributor agreements, and prepared client reporting for regulatory and operational requirements.
  • Oversaw daily operations and cross-departmental coordination, ensuring smooth functioning, collaboration, and adherence to quality standards.
  • Applied data-driven decision-making techniques to identify operational improvement areas, and implement process enhancements.
  • Assisted with proactive client outreach initiatives, and documented client correspondence in the CRM system.

Education

Bachelor of Commerce - Accounting And Finance

National College of Commerce
Ahmedabad, India
04.2001 -

Skills

Operations management

Customer relationship management (CRM)

Cross-functional teamwork

Documentation and reporting

Staff training and development

Clear communication

Time management

Relationship building

Software

KFintech

Zoho Desk

Wealth Maker

Timeline

Manager - Operations

Bajaj Capital
11.2024 - Current

Executive - Operations

Equirus Capital
05.2021 - 10.2024

Bachelor of Commerce - Accounting And Finance

National College of Commerce
04.2001 -

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Monica Shah