MONICA SHERIN
Madurai
Summary
Dedicated and empathetic professional with a background in Human Resources and training, seeking to leverage strong communication, problem-solving, and customer interaction skills in a Customer Support role. Committed to delivering excellent service and resolving customer issues efficiently. Resourceful Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.
Overview
8
8
years of professional experience
Work History
HR Manager
Hub at ECR
08.2020 - 01.2021
- Managed employee communications and resolved employee queries promptly.
- Conducted onboarding and orientation sessions, ensuring smooth customer (employee) experience.
- Handled grievance redressal with empathy and professionalism.
Assistant HR Manager
Anika Hotels
Madurai
08.2019 - 01.2020
- Supported employee relations and communication to improve satisfaction levels.
- Coordinated training sessions and managed feedback to enhance service quality.
Part-time Trainer
I3 Training Institute
05.2016 - 07.2019
- Delivered training sessions focused on communication skills and customer interaction.
- Evaluated trainee feedback and improved training materials accordingly.
Executive - FCS
Aparajitha Corporate Services
05.2015 - 03.2016
- Assisted in handling employee queries and documentation processes.
- Maintained records and ensured timely resolution of issues.
Junior Officer – HR
Hatsun Agro Product Ltd
04.2013 - 04.2015
- Processed payroll and handled employee benefits queries.
- Managed joining and exit formalities, providing support and information to employees.
- Resolved employee grievances and maintained a positive work environment.
Education
MSW - HR, PG Diploma in Counseling
Madurai Institute of Social Sciences
Madurai01-2012
Skills
- Strong communication and interpersonal skills
- Problem-solving
- Conflict resolution
- Customer service
- Grievance management
- Training delivery
- Feedback management
- Microsoft Office
- Multilingual
Disclaimer
I hereby declare that the information provided is true and correct to the best of my knowledge.
Languages
- English
- Tamil
Personal Information
- Date of Birth: 09/08/90
- Nationality: Indian
- Marital Status: Married
Timeline
HR Manager
Hub at ECR
08.2020 - 01.2021
Assistant HR Manager
Anika Hotels
08.2019 - 01.2020
Part-time Trainer
I3 Training Institute
05.2016 - 07.2019
Executive - FCS
Aparajitha Corporate Services
05.2015 - 03.2016
Junior Officer – HR
Hatsun Agro Product Ltd
04.2013 - 04.2015
MSW - HR, PG Diploma in Counseling
Madurai Institute of Social Sciences
Similar Profiles
Deshon GunbyDeshon Gunby
Estimator at European Collision Center (ECR)/ Crash ChampionsEstimator at European Collision Center (ECR)/ Crash Champions
Kermit ForbesKermit Forbes
Director Of Technology English Caribbean Region at Scotiabank ECRDirector Of Technology English Caribbean Region at Scotiabank ECR
Mori McGrathMori McGrath
Work Experience at ECR MineralsWork Experience at ECR Minerals
Alex Pandiyan.KAlex Pandiyan.K
Manager at R.K Tuition CentreManager at R.K Tuition Centre
Kamaraj GanapathyKamaraj Ganapathy
Marketing Executive at BALAKUMARAN BRUSHES AND ACCESSORIESMarketing Executive at BALAKUMARAN BRUSHES AND ACCESSORIES