Monica Shree
Bengaluru
Summary
Dynamic Talent Acquisition with a proven track record excelling in critical thinking and organizational development. Spearheaded innovative recruitment strategies, enhancing diversity and efficiency. Skilled in Microsoft. Microsoft Excel and adept at convict resolution, consistently achieving Signiant advancements in talent acquisition and reputation management. Dynamic Talent Acquisition with a proven track record excelling in critical thinking and organizational development. Spearheaded innovative recruitment strategies, enhancing diversity and efficiency. Skilled in Microsoft. Microsoft Excel and adept at convict resolution, consistently achieving significant advancements in talent acquisition and reputation management.
Overview
10
10
years of professional experience
5
5
Languages
Work History
Operations Manager
CA-One
Bangalore
04.2022 - 10.2023
- Managing all recruitment related technologies, reporting, vendor relationships and external partner organizations.
- Deliver exceptional customer service with a primary focus of meeting or exceeding business expectations, driving operational excellence and delivering cost-effective recruitment solutions.
- Lead day-to-day operations for Talent Acquisition with responsibility for the Recruiting Coordinators (who handle interview scheduling and coordination) and the off-shore processing team (which supports applicant, candidate, and new hire processing).
- Lead and support special recruiting projects and initiatives to ensure business needs and client deliverables are met.
- Develop, Implement, Document, and Ensure adherence to Talent Acquisition and related Human Resources policies, practices and procedures.
- Manage the entire process from job posting, resume screening, and skills assessment to interviewing and offer management.
- Responsible as primary point of contact, ensuring a positive, transparent, and professional experience for candidates.
- Coordinated the entire onboarding journey, including document collection, background verification, drug tests, and IT provisioning.
- Maintain and update employee records in the Human Resource Information System
- Implemented engagement initiatives and wellness programs to boost morale and reduce turnover.
- Managed the full offboarding process, including resignation processing, exit interviews, final settlement, and asset retrieval.
- Maintained accurate employee records and personal information.
- Managed employee time, attendance, travel, and expenses.
- Handled resignation procedures, final pay, and exit interviews.
Human Resource
2COMS
Bangalore
06.2021 - 03.2022
- Lead the full cycle recruitment for US Client .
- Perform pre-screening calls with applicants, execute behavioral-based interviews, and develop interview materials.
- Preparing, Sourcing, Screening, Selection, Onboarding and Day 1 work process.
- Working with organizations to develop a recruitment plan.
- Screen applicants to evaluate if they meet the position requirements.
- Integrate Applicant Tracking Systems (ATS) to streamline hiring.
- Interview scheduling, follow up and coordinate with clients.
- DQF Team, collect required documents from applicant and validate in the portal.
- Working on LOOP application (Pulling up manual report and assign it to all location agents).
- Helping new Hires on job shadowing.
- End to End recruitment process.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
Asst. Team Leader (Specialist)
Aegis Customer Support Services Private Limited
Bangalore
04.2014 - 04.2021
- Background verification for the employees selected in top most companies.
- Responding Client and Internal Escalation/Inquiry Emails.
- Handled Credit Check, Criminal Check, ID verification, SSN Check, Directorship Check, AML Check, Passport Verification for all APAC, EMEA and Latin region.
- Handled a team of 24 people along with my Team lead in Venture ICCT, Data Entry and Database.
- All process training for new hires done by self and was responsible for OJT for all new hires in ICCT and database.
- Put process in place like work allocation/reallocation for ICCT, Database and were successful and received accolades from client for the same.
- Assigned to look the new SGP platform.
- Created own ICCT guides to help the current process and quality for all the process followed.
- Received accolades for the same from clients.
- Dealt with internal and external CSM and DSI.
- Worked on 5 projects. The recent one being the supervisor audits and time in motion for ICCT team.
- Handled QC2 team for Barclays. Feedback and coaching for QC3, QC2 and internal errors.
- Conducted process related activities such as process quiz, pairing researchers to improve the performances.
- Refreshers' training conducted on top defects for process perfection.
- Conducted weekly performer competitions to motivate the agents.
Education
Bachelor of Commerce -
The Glocal University
06.2018
Pre-University - undefined
Jharkhand state open school
10.2014
Skills
Communication and Presentation
Effective Team Leader
Planning and coordination
Pre-Employment Screening
Training and Mentoring
Good Time Management
Organizational Development
Timeline
Operations Manager
CA-One
04.2022 - 10.2023
Human Resource
2COMS
06.2021 - 03.2022
Asst. Team Leader (Specialist)
Aegis Customer Support Services Private Limited
04.2014 - 04.2021
Pre-University - undefined
Jharkhand state open school
Bachelor of Commerce -
The Glocal University