Monica Stephy W

Key Skills:

• Strong Attention to Detail: Accuracy is crucial in process delivery.
• Analytical and problem-solving skills: Ability to identify issues, analyze data, and propose solutions.
• Communication Skills: Effective communication with potential clients and team members.
• Proficiency in relevant systems and tools: This may include CRM systems and business applications.
• Knowledge of relevant business: Product expert stay up-to-date with policies and procedures and process updates.

• Proficient with customer support issues dealing with mobile device applications, advance troubleshooting, and customer orders through the portal.
• Assistance with more complex issues or with customers with unique processes.
• Solid understanding of contractual goals and Service level agreements (SLAs).
• Able to manage both online (phone support) and offline (email support) and manage the time between the two efficiently.
• Fully competent in mobile technology proven through testing, performance, quality, technical ability, efficiency, skills, and knowledge.
• Learning more advanced troubleshooting skills techniques.
• Worked on clients with unique requirements.

• Resolve customer complaints via phone and email regarding their travel (Flights, Hotel, cars, and packages).
• Assist with placing orders, refunds, exchanges, cancellations, unresolved customer grievances, special requests, etc.