SAPNA CHOUDHARY
Insurance Operations Associate
Ghaziabad
Summary
To build a career with high growth prospects by integrating all my capabilities and exploiting opportunities offered.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Business Process Delivery Associate
With Accenture India Pvt. Ltd
Gurugram
10.2022 - Current
- Working on Life Insurance and Annuities- Money In
- DISTRIBUTIONS:
- Working on multiple plans like
- Working on Rollover/ Transfer account
- Process Mutual Fund and Annuities distribution to the clients
- Maintained 100% quality within the whole processing
- Daily maintain the queue till end of the day
- Work flow and SOP created and submitted for the review.
- Followed corporate procedures to maintain company and customer data confidentiality.
Sr. Executive
EXL Service.com (I) Private Limited
Noida
07.2022 - 09.2022
- Worked in property, casualty and insurance - US Process
- Worked in different LOB'S (Payment Management, Flat Cancellation and Endorsement)
- To provide job related training to newly joined employees
- Trained on Excel and Data analysis work
- To assign all types of tasks to team member on daily basis
- To check quality and provide floor support when and where required
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Clarified roles, responsibilities and expectations of staff.
Education
MBA - Human Resources Management
SHIATS
Allahabad 06.2015 - 12.2017
Bachelor of Commerce - Commerce
Delhi University
Delhi 06.2011 - 05.2014
Intermediate - Commerce
CBSE Board
Ghaziabad 04.2008 - 03.2009
Matriculation -
CBSE Board
Ghaziabad 04.2006 - 03.2007
Skills
COMPUTER SKILLSEfficient in basic computing & MS Office, MS Word, MS Excel, MS Outlook, MS Power Point
Advanced planning
Staff education and training
Service standard compliance
Additional Information
Key Achievements:
- Won Rock star Buddy of the quarter award.
- Star performer pf the month and quarter several times.
- Appreciation from the client for successfully implementation of the AIM ideas, Quality and Queue Management.
Personal Dossier
Spouse Name : Ravi Choudhary
Date of Birth : 24 Jan 1991
Marital Status : Married
Address : KA 322, R4/02, Kunal Residency, Sector 12, Pratap Vihar, Ghaziabad.
Timeline
Business Process Delivery Associate
With Accenture India Pvt. Ltd
10.2022 - Current
Sr. Executive
EXL Service.com (I) Private Limited
07.2022 - 09.2022
MBA - Human Resources Management
SHIATS
06.2015 - 12.2017
Bachelor of Commerce - Commerce
Delhi University
06.2011 - 05.2014
Intermediate - Commerce
CBSE Board
04.2008 - 03.2009
Matriculation -
CBSE Board
04.2006 - 03.2007