Monica Thakur
Chandigarh
Summary
Dynamic and results-driven hospitality professional with years of experience in hotels, Airlines, Guest services, and Administrative operations. Skilled in leading cross-functional teams, optimizing operational efficiency, and delivering exceptional guest experiences. Experienced professional offering proven expertise in overseeing front desk operations and completing accurate daily reconciliations. Strengths include account audits, guest billing and end-of-day reporting. Diligent, meticulous, and hardworking team player.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Night Auditor
Holiday Inn
Melbourne
05.2023 - 07.2024
- Warmly and professionally greeting guest.
- Outstanding postings to guest accounts are completed.
- There are no discrepancies across any systems, including room status, rates and no-shows.
- All departmental accounts and financial information are balanced, so the date can be closed.
- Financial and operational reports, or the so-called night audit reports, are prepared and distributed.
- Any non-automated or manual back-ups are performed.
- Generating Reports for the Hotel
- Managing check-ins, check outs, reservations, online/phone bookings.
- Timely resolution of guest queries and concerns.
- Providing information about rooms, rates, and amenities.
- Collaborating with internal teams for guest satisfaction.
- Processing payments and maintaining a balanced cash drawer.
- Keeping the front desk area clean, organised, and well stocked.
- Executing daily tasks assigned by the Front Office Manager.
- Coordinating with housekeeping and maintenance to ensure room functionality and requests.
- Maintaining accurate guest records.
- Handling mail and packages for the hotel and guests.
- Assisting guests with local information, reservations, or transportation needs.
- Providing thorough handovers next shift, highlighting special requests.
- Keeping the hotel secure after hours and follow hotel security protocols and report any incidents.
Front Office
Hilton Melbourne South Wharf
Melbourne
08.2012 - 11.2018
- Welcoming executive Guests on arrival and assist them during their efficiently with enquiries.
- Process a check-ins and check-out.
- Cash handling, eftpos & credit card.
- Ensuring all Guest supplies and amenities are offered and replenished to the standards.
- Deal with hotel services as well as VIP request and special events.
- Demonstrating knowledge of external locations, attractions and landmarks in the vicinity.
- Comply with Hotel security, fire regulations and all health and safety legislation.
- Guest interaction via email or on the phone – to promote events and welcome returning guests.
- Ensuring smooth operations daily.
- Buddy training of new employees.
- Managing functions booked in restaurant.
- Adherence to company policies.
- Customer Service and daily complaint handling.
Sr. Administrative & Personal Assistant
Tower Semiconductor Ltd
02.2011 - 03.2012
- Managed appointments and meetings to optimize scheduling efficiency.
- Oversaw performance of clerical staff to enhance productivity.
- Coordinated cross-departmental follow-ups on tasks and projects to ensure timely completion.
- Monitored status of ongoing projects, ensuring adherence to deadlines.
- Compiled Daily Progress Sheets and managed operational reports for stakeholders.
- Handled office administration, including inventory management, petty cash, and vendor support.
- Prepared management reports and maintained organized file records.
- Formatted communications such as memos, emails, and presentations for internal and external use.
Airline Ticket Reservation Agent
Kingfisher Airlines
New Delhi
03.2007 - 02.2011
- Airport Handling (Business Class).
- Providing Kingfisher Guests service.
- Taking care of Pre-flight and Post-flight operations.
- Taking care of different allocations at the Airport.
- Checking passengers in for flights, preparing MIS reports.
- Making ground announcements, boarding gate, reservations.
- Arrivals, world tracer, departures, baggage make up area.
- Deputed for training the staff in different Airport .
- Security Checks, escorting VIP’s Visit different Stations as a Trainer.
Guest Service Agent
Taj Group of Hotel
09.2008 - 02.2009
- Welcome guest.
- Providing informative service.
- Receiving and processing reservation.
- Filling of the arrival and departure register.
- At your Service.
- Check in and outs.
- Communication and coordination with other departments.
- Hostess / Concierge duties.
Education
Bachelor of Tourism & Hospitality Management -
Institute of Technology and Future Management Trends
08.2006
Certificate 3 - Individual support (Age Care)
Arizona College
Melbourne, AustraliaSkills
- Amadeus
- Guest relations
- Cash handling
- Reservation management
- Customer service
- Galileo
- Sabre
- Fidelio
- Ms- Office
- Opera
- Punctual and dependable
- Guest services
- Hospitality service expertise
- Decision-making
- Oral and written communications
Hobbies and Interests
- Reading
- Dancing
- Singing
- Horse riding
Languages
- English
- Hindi
- Punjabi
Personal Information
- Date of Birth: 01/04/85
- Gender: Female
- Nationality: Indian
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Intermediate (B1)
B1
Certification
- RSA certificate
- Certificate 3 in Individual support (Age Care)
References
References available upon request.
Timeline
Night Auditor
Holiday Inn
05.2023 - 07.2024
Front Office
Hilton Melbourne South Wharf
08.2012 - 11.2018
Sr. Administrative & Personal Assistant
Tower Semiconductor Ltd
02.2011 - 03.2012
Guest Service Agent
Taj Group of Hotel
09.2008 - 02.2009
Airline Ticket Reservation Agent
Kingfisher Airlines
03.2007 - 02.2011
Bachelor of Tourism & Hospitality Management -
Institute of Technology and Future Management Trends
Certificate 3 - Individual support (Age Care)
Arizona College