Monica Vanam

• Provided technical support to customers by identifying causes of problems, researching and offering effective solutions.
• Developed documentation of common problems and their solutions.
• Provided technical assistance to users via phone, email, or chat.
• Taking remote session and solving application issues
• Using Remedy tool for Ticketing

• Communicated with customer to identify issues and initiate corrective actions to restore service and functionality.
• Received inbound calls from customer to provide first level support and remotely troubleshoot issues.
• Documented and updated case notes from each customer.
• Helped customers find specific products, answered questions and offered product advice.
• Working on ESS tickets that are raised by customers and working on them.

• Integration and testing of inertial navigation system(INS).
• Understanding the domain of navigation systems using with IMU's, GPS antenna, receiver parts.
• Graphical plotting of test results using mat lab.
• Preparation of project documentation like testing procedures, QAP's QT/AT procedures.
• Understanding codes by extracting equations and documenting them for report analysis.

• Prepared content related to blogs, articles, websites, advertisements, public relations and digital marketing for the clients and the company and publish in the official website.
• Preparation of weekly schedule to mark import occasions and trending days that heavily influence the reach of the content in the digital space.
• Writing content depending on the topics and themes instructed by the clients.
• Proof checking the content on the post before it is approved by the client.
• Collaborating with the account managers during the presentations with clients to come with the necessary topics that will set the organization apart and make the brand potential partner.

• Ensure excellent customer experience by responding to problems as they arise.
• Keep up-to-update records on products sold and total daily sales.
• Used to give 3D view of particular business location by their request and giving street view and uploading the maps.
• Participant in regular meeting to discuss company projects and objects.

68% of aggregate.