Monicka Sinha
Gurugram
Summary
Dynamic HR professional with extensive experience at Fidelity International, excelling in ServiceNow and Workday. Proven track record in project management and process optimization, enhancing requester experiences. Adept at training teams and developing SOPs, demonstrating strong leadership and communication skills. Recognized for delivering value-added services and driving continuous improvement initiatives.
Overview
9
9
years of professional experience
Work History
Recruiting Coordinator
PeopleScout, The TrueBlue Company
Gurgaon
07.2017 - Current
- Post positions through approved recruitment channels like LinkedIn, Monster, CareerBuilder, Naukari.com and many other university websites.
- Pre-screened all resumes prior to sending them to corporate hiring managers for consideration.
- Screened all applicants based on their qualifications and background.
- Conducted digital interviews with onshore clients to evaluate candidate suitability for specific roles.
- Hired employees and initiated the new hire paperwork process.
- Conducted pre-employment screenings to verify candidate qualifications and background.
- Tracked candidate progress and gathered feedback on disqualifications and time-to-fill metrics to enhance recruitment process.
- Providing Requisition Preparation, which includes the eligibility of the candidate to apply for the job.
- Managed Tech Job Posting Project by posting new requisitions, closing old ones, and updating candidate statuses, enhancing teamwork and time management skills.
- Campus hiring: During the month of February this case usually comes in BMO, in which bulks hiring of the candidates are being done. The target date to initiate the Pre-Employment Screening and to hire the candidate was given. This project enhanced my skill how to handling the work with accuracy in high pressure.
- Worked directly with onshore client i.e. Bank of Montreal to achieve the requirement of the company.
- Researched and updated all required materials needed for firm and partners.
- Coordinated meetings, developed meeting content and presented all human resources law updates.
- Ensure Service Accuracy (SLA) through compliance (TAT).
Associate - CE HRSS
Fidelity International
Gurgaon
04.2024 - 01.2025
- Participated in CSAT payroll transformation and notification automation projects, contributing to improved service delivery.
- Delivered services that enhanced requestor experience, leading to increased satisfaction and efficiency.
- Processed requests within 100% SLA compliance.
- Maintained high quality and productivity standards throughout the year.
- Initiated and managed projects from inception to completion, ensuring alignment with organizational goals.
- Consistently pursued additional responsibilities to drive personal growth.
Associate - UK & IRELAND HRSS
Fidelity International
Gurgaon
12.2021 - 03.2024
- Executed end-to-end onboarding process, ensuring smooth transitions from offer generation to termination, including internal transfers.
- Facilitated cross-training for new hires, enhancing their competency and fostering quicker integration into teams.
- Participated in projects aimed at enhancing processes, including recruitment optimization via Workday for UK&I region.
- Conducted process audits to pinpoint inefficiencies and deliver actionable recommendations for process enhancements.
- Collaborated with various teams to harmonize processes across departments.
FTC - HR Officer
Fidelity International
Gurgaon
09.2021 - 11.2021
- Coordinated employee onboarding process for UK&I region, enhancing new starter integration.
- Handled ex-employee reference requests, ensuring compliance and accuracy in documentation.
- Cross-trained in multiple UK&I processes, fostering operational versatility and team support.
Team Leader
Teleperformance
06.2018 - 08.2021
- Oversaw team operations, offering regular feedback and coaching to enhance team performance.
- Executed comprehensive onboarding activities for internal and external candidates, ensuring smooth integration.
- Conducted process training for new hires, facilitating floor support for team inquiries to improve response times.
- Generated offer contracts, employment schedules, transfer letters, and withdrawal letters.
- Responded to onshore team queries via email and phone calls.
- Conducted audits for onboarding requests and right-to-work processes, sharing feedback with stakeholders.
- Processed aging analysis to manage turnaround time of tickets efficiently.
- Prepared monthly quality reports for onboarding and right-to-work processes using Insight tool.
Recruiting Coordinator
PeopleScout, The TrueBlue Company
Gurgaon
07.2017 - 06.2018
- Created requisitions to assess candidate eligibility for job applications.
- Conducted pre-employment screenings to identify qualified candidates.
- Hired candidates based on criteria defined by client.
- Ensured timely, accurate service delivery in compliance with Bank of Montreal standards.
- Responded promptly to inquiries from internal and external stakeholders.
- Maintained high productivity and accuracy to meet team requirements.
- Managed reporting tasks to uphold compliance with service level agreements.
- Gained insights from SMEs to align training calendar with client needs.
HR Officer - CE HRSS
Fidelity International
- Transitioned HRSD target operating model to service line, improving operational alignment and service delivery.
- Supported project team in backlog management by organizing requirements in ServiceNow, improving clarity for development.
- Actively participated in SSE and automation projects, including automating notifications and work certificates.
- Worked on VISA letter automation and several leave entitlements updates in Workday to streamline the process.
- Trained APAC team members and the background vetting team for BCP situations.
- Developed standard operating procedures (SOP) to streamline processes and improve consistency.
- Led continuous service date remediation efforts in Workday.
- Provided value-added services to enhance requester experiences and effectively manage inquiries.
Education
Master in Business Administration - Human Resource and Finance
Madan Mohan Malviya University Of Technology
Gorakhpur01-2017
Bachelor in Science - Chemistry and Zoology
St.Joseph College For Women
Gorakhpur01-2015
Class XII -
Little Flower School
01-2011
Class X -
Little Flower School
01-2009
Skills
- ServiceNow
- Workday
- DocuSign
- Record management systems
- SAP
- PeopleSoft
- Taleo
- Tally ERP 9
- Microsoft Office Suite
Accomplishments
- Was recognized by onshore team for being an active employee in PeopleScout.
- Participated in UGC Sponsored National Seminar on Smart India Vision: Innovations in Commerce and Management, presented a paper entitled “ANALYSIS- THE IMPACT OF REWARD SYSTEM ON EMPLOYEES PERFORMANCE IN NORTH EASTERN RAILWAY, GORAKHPUR.”
- Given a seminar on the topic- E-RECRUITMENT.
- Attended workshops on ROLE OF INFORMATION TECHNOLOGY IN BUSINESS STRATEGIES and EFFECTIVE MARKETING & MANAGERIAL SKILLS.
- Participating in National Conference on Role of Green Technology in Indian Environment, presented a paper entitled “THE ROLE OF GREEN BANKING IN INDIAN ENVIRONMENT.”
- Volunteer of Training and Placement cell in MBA 1st year.
- Class Representative in MBA 1st and 2nd year.
- Participated in inter-college case study competition.
- Got 1st prize in extempore competition in high school.
- Got many awards in singing competitions at school level.
- House Vice captain in school.
Languages
- Hindi
- English
Personal Information
Date of Birth: 02/25/93
Disclaimer
I hereby declare that the information given above is true to best of my knowledge.
Summer Internship
Human Resource Information System in MODULE MANAGEMENT, Human Resource in EMPLOYEE ENGAGEMENT, HONDA CAR INDIA LIMITED, GREATER NOIDA, 2 months, HRIS IN MODULE MANAGEMENT: Prepared the module which was user oriented. It gives the step by step process of handling and maintaining the company portal. This module management also ensures the proper career planning of an employees and the company., HR in EMPLOYEE ENGAGEMENT: Engagement of an employee’s toward some extra activities other than day to day’s work. Activities planned and implemented by me was “WORLD ENVIRONMENT DAY” and “INTERNATIONAL YOGA DAY” celebrations.
Personal Traits
- Excellent presentation skill
- Highly professional, proven leadership, Time Management Skills
- Willingness to learn
- Pioneer: Able to take initiative
- Good written and oral communication skill
- Team player
- Ability to deal with people
Timeline
Associate - CE HRSS
Fidelity International
04.2024 - 01.2025
Associate - UK & IRELAND HRSS
Fidelity International
12.2021 - 03.2024
FTC - HR Officer
Fidelity International
09.2021 - 11.2021
Team Leader
Teleperformance
06.2018 - 08.2021
Recruiting Coordinator
PeopleScout, The TrueBlue Company
07.2017 - Current
Recruiting Coordinator
PeopleScout, The TrueBlue Company
07.2017 - 06.2018
HR Officer - CE HRSS
Fidelity International
Master in Business Administration - Human Resource and Finance
Madan Mohan Malviya University Of Technology
Bachelor in Science - Chemistry and Zoology
St.Joseph College For Women
Class XII -
Little Flower School
Class X -
Little Flower School