Monika BK
Bengaluru
Summary
Drives product decisions through market analysis, customer research, and user testing. Translates feedback into enhancements that improve the user experience and increase satisfaction. Builds strong stakeholder relationships that support confident delivery and product growth.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Senior Product Manager
Genpact
Bengaluru
12.2021 - Current
- Led cross-functional teams to develop and launch innovative products, resulting in a 35% increase in market share.
- Oversaw user experience testing, incorporating feedback into product enhancements that increased customer satisfaction by 50%.
- Spearheaded the implementation of agile methodologies, enhancing team productivity and project turnaround time by 40%.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Business Analyst
Xoriant Solutions
Bengaluru, India
01.2019 - 12.2021
- Implemented Total Quality Control to streamline processes, resulting in a 40% increase in productivity.
- Reduced worker errors by 55% through a change control process, improving production workflow efficiency.
- Developed Excel and standardised reporting templates, enhancing data collection efficiency and reducing turnaround time by 30%.
Software developer
CGI
Bengaluru, India
09.2014 - 12.2018
- Developed and implemented software solutions to meet client requirements, enhancing system functionality and user satisfaction.
- Developed new, efficient and well-tested code for variety of different software projects.
- Collaborated with design team to implement interactive web application using HTML, CSS, Bootstrap, JavaScript, and AngularJS, improving user experience.
- Developed user interface system for BELL software application, enhancing user engagement by 20%.
- Worked closely with other team members to identify and remove software bugs.
Education
Bachelor of Science - Electronics and Communications
GM Institute of Technology, VTU
Davangere, KA01-2013
Skills
- Product strategy
- Market analysis
- Agile delivery
- Data analysis
- Backlog prioritization
- Quality Assurance
- User testing
- Customer research
- Stakeholder management
- Client management
Certification
- Certified Scrum Master from Scrum Alliance.
- Certified Scrum Product Owner from Scrum Alliance.
- Certified Project Management Professional by Google.
Accomplishments
- Pat on the Back Award for the best performance at CGI
- Corona Award for the best team at Xoriant Solutions.
- Star Award for the best performance at Genpact
Timeline
Senior Product Manager
Genpact
12.2021 - Current
Business Analyst
Xoriant Solutions
01.2019 - 12.2021
Software developer
CGI
09.2014 - 12.2018
Bachelor of Science - Electronics and Communications
GM Institute of Technology, VTU