Monika Chaudhary
Product Manager
Gurgaon
Summary
Diligent Senior Product Manager offering 6.5 years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Product Manager
Clipboard Health
09.2021 - 07.2023
- Introduced a streamlined release calendar, resulting in an 80% improvement in release scheduling accuracy
- Analyzed recurring defects, and implemented prevention measures, reducing recurrence by 95% during releases
- Managed the end-to-end defect lifecycle, reducing open defect count by 25% within 3 months
- Owned end-to-end execution of feature launch
- Collaborating with cross-functional teams, including software development, infrastructure, and quality assurance, to ensure seamless weekly release execution
- Led documentation efforts, ensuring accurate records and facilitating knowledge sharing
- Launched and designed the Urgent Shift feature, resulting in a 10.5% increase in healthcare professionals' income.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
Product Manager
Housr
Gurgaon
08.2019 - 09.2021
- Revamped the "Tickets/Complaints" screen with filters, and categories, cutting COVID-era manual work by 80%
- Employed SEO techniques to augment visibility within search engine results, resulting in a potential organic traffic increase of 15%-20% over a span of 2-3 months
- Integrated a chatbot into the website and restructured FAQs, resulting in an 18% reduction in ticket volume
- Implemented a range of subscription choices within the resident's mobile application, enabling residents to purchase Housr services directly through the application conveniently.
Associate Product Manager
Netomi
Gurgaon
04.2017 - 08.2019
- Led Airline bot initiative, boosting NPS from 3 to 7, raising accuracy to 95%, and cutting human-handled tickets by
- Liaised with clients to better understand business needs and the current market landscape
- Managed cross-functional teams to commercialize new products and drive improvements
- Carried out research and mapped customer journey for bot creation and training modules, transforming bot enhancement cycle from monthly to daily
- Compiled product and customer data to generate informed profit projections.
Education
Master of Arts - Economics
Kurukshetra University
Kurukshetra 07.2014 - 07.2016
Online Course - Product Management
Indian School of Business
08.2023 - Current
Skills
JIRA, SQL, Figma, Postman, Excellent communication, JSON, APIs, User stories
Timeline
Online Course - Product Management
Indian School of Business
08.2023 - Current
Product Manager
Clipboard Health
09.2021 - 07.2023
Product Manager
Housr
08.2019 - 09.2021
Associate Product Manager
Netomi
04.2017 - 08.2019
Master of Arts - Economics
Kurukshetra University
07.2014 - 07.2016
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