Monika Choudhary
Dwarka
Summary
Seeking Challenging and responsible position in an esteemed organization where I could enhance my skills and strengths in conjunction with the organizational goals and objectives. I would like to involve in a responsible job where I can work with spontaneous learning for mutual benefit with my skills and expertise. I am looking for a stable job.
Overview
6
6
years of professional experience
Work History
Claims Representative
Airbnb
06.2022 - Current
- Claims Processing: Handle the end-to-end processing of claims from initial submission to final resolution.
- Documentation Review: Review and analyze claim forms, policies, and supporting documentation to determine claim validity and coverage.
- Investigation: Investigate claims by gathering additional information, contacting involved parties (such as Guest, Adjuster, Host), and assessing the extent of liability or damages.
- Evaluation: Assess and evaluate the validity of claims based on policy terms, coverage limits, and company guidelines.
- Decision Making: Make decisions on claim approvals, denials, or settlements based on investigation findings, policy terms, and regulatory requirements.
- Communication: Communicate with policyholders, claimants, and other stakeholders to provide updates, request additional information, or clarify claim details.
- Compliance: Ensure compliance with insurance regulations, company policies, and legal requirements throughout the claims process.
- Customer Service: Provide responsive and courteous customer service to Responder and claimants, addressing inquiries, concerns, and complaints related to claims.
- Reporting: Prepare and generate reports on claims activities, trends, and metrics for management review and decision-making purposes.
Technical Support Representative
Hi Three
08.2019 - 01.2022
- Problem Identification: Listen actively to understand the customer's issue or question clearly.
- Troubleshooting: Diagnose and resolve technical issues efficiently and accurately.
- Customer Assistance: Provide guidance on product usage, configuration, and troubleshooting steps.
- Documentation: Maintain detailed records of customer interactions, issues, and solutions.
- Escalation: Escalate complex or unresolved issues to higher-level technical support or specialized teams.
- Communication: Clearly and effectively communicate technical solutions or instructions to non-technical customers.
- Product Knowledge: Stay updated on product features, specifications, and technical details
Customer Service Representative
INTERGLOBE TECHNOLOGY Pvt Ltd.
04.2018 - 08.2020
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Skills
- Knowledge of GDS (Galileo)
- Hard working
- Disciplined and etiquetted
- Good Communication skills
- Decision-Making
- Claims Investigation
- Analytical Skills
- Documentation research
- Coverage Determination
- Settlement determinations
Personal Information
- Father's Name: Mr. Rakesh Kumar
- Mother's Name: Mrs Jai Choudhary
- Date of Birth: 10/05/1999
- Gender: Female
Personal Projects
Project Indus (Airbnb)
- Worked as SME for the project Indus
- Responsible for Airbnb Partner (TP) performance
- Conducted Quality Audits & daily reviews
Accomplishments
- Best SME award 2023
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Claims Representative
Airbnb
06.2022 - Current
Technical Support Representative
Hi Three
08.2019 - 01.2022
Customer Service Representative
INTERGLOBE TECHNOLOGY Pvt Ltd.
04.2018 - 08.2020
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