Monika Gupta
Bengaluru
Summary
Detail-oriented KYC / CDD Officer with 8+ years of experience in the banking domain, including 3.5+ years specializing in Corporate KYC and Customer Due Diligence. Skilled in onboarding corporate clients, performing risk assessments, regulatory compliance checks, and AML monitoring. Experienced in collaborating with cross-functional teams and ensuring adherence to global compliance standards. Known for strong analytical skills, accuracy in documentation review, and ability to manage high-volume workloads while meeting strict deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CLM Specialist
HSBC
Bengaluru
01.2024 - Current
- Managed compliance reviews to ensure adherence to regulatory standards.
- Perform KYC checks and verify customer identity using reliable documents and databases.
- Supported the manager in managing team activities, monitoring progress, and maintaining productivity across the team
- Work with relationship managers, onboarding teams, and compliance departments to resolve KYC issues.
- Conduct KYC verification for new individual and corporate customers during the onboarding process.
- Ensure all required documents are collected and verified according to regulatory requirements.
- Provided training to the new joiners and helped them in knowing the policy.
- I have worked for different markets and sectors (GBM & CBM) with different tools and application such as NGT, CRT, Pandora,OBS etc.
KYC Analyst
HSBC
Bengaluru
07.2022 - 12.2023
- Conducted thorough customer due diligence reviews for compliance purposes.
- Analyzed customer information to identify potential risks and discrepancies.
- Review and validate KYC documents such as ID proof, address proof, incorporation documents, and beneficial ownership details.
- Identify missing or inconsistent information and follow up with relevant teams.
Branch Operations Manager (Common Authorizer)
HDFC BANK LTD.
Kharagpur
04.2021 - 11.2021
- Managed client investment portfolios by providing one-on-one service to build long-term and short-term investment goals with personalized financial plan.
- Evaluated customers for creditworthiness and potential risk factors.
- Oversaw all reporting, documentation, recognizing any discrepancies and addressing them in a timely fashion.
- Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
Welcome Desk Attendant
HDFC BANK LTD.
Kharagpur
04.2019 - 03.2021
- Used quick response and dynamic service skills to build relationships with customers, improving customer retention rate.
- Contacted prospective clients to generate new loans, deposits and business to achieve branch sales targets.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services.
- Coordinated with various divisions and departments in servicing of routine banking transactions.
Bank Teller
HDFC BANK LTD.
Kolkata
12.2017 - 03.2019
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Assisted customers with setting up or closing accounts and signing up for new services.
- Processed quarterly vault and ATM audits with zero error rate.
- Executed wire transfers, stop payments and account transfers.
Education
Bachelor of Commerce(Hons) - Accounting And Finance
Vidyasagar University
KharagpurSkills
- Customer Due Diligence (CDD)
- Customer Service
- Banking operations
- Stakeholder Management
- Corporate client onboarding and KYC Documentation Review
- Team handling
- Screening
- Periodic KYC Review & Remediation
- Risk assessment
Websites
Certification
- Diploma in banking and finance, Skills Academy Kolkata, 09/01/17
- Diploma in Financial Accounting, Webel Informatics Limited, Kolkata, 10/01/16
Hobbies and Interests
- Reading Books
- Dancing
- Exploring new places and cultures
Personal Information
Date of Birth: 06/18/94
Languages
- Bengali
- Hindi
- English, Very Good
- Bengali, Very Good
- Hindi, Excellent
Languages
English
Proficient
C2
Hindi
Proficient
C2
Bengali
Upper Intermediate
B2
Timeline
CLM Specialist
HSBC
01.2024 - Current
KYC Analyst
HSBC
07.2022 - 12.2023
Branch Operations Manager (Common Authorizer)
HDFC BANK LTD.
04.2021 - 11.2021
Welcome Desk Attendant
HDFC BANK LTD.
04.2019 - 03.2021
Bank Teller
HDFC BANK LTD.
12.2017 - 03.2019
Bachelor of Commerce(Hons) - Accounting And Finance
Vidyasagar University