Monika Jha
Experienced Insurance Advisor / customer relations, Risk Evaluation & Policy Compliance
Faridabad
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Life Underwriting - Operations
Canara HSBC Life Insurance Co. Ltd
Gurugram
09.2022 - 10.2024
- Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement along with developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications
- Evaluated applications (Medically & Financially) to determine insurance coverage and appropriate risk classifications (Appx 40-50 applications in a day
- Also utilized knowledge of insurance principles, policies, and procedures to make decisions on risk assessment
- Handling channel specific UW as well for Alternate channel as a SPOC along with entire sales handling - Issuance and Grievances
- Provided UW training to field sales(appx 50 people)/HUB Underwriters(appx 50-60 employees) & Vendors(appx 20 candidates) about requirement, importance, necessities of UW or risk assessment and reinsurance platform usage for complete risk evaluation
- Along with Quality check of processing on daily basis
Customer Retention Expert/Grievance Handling
Niva Bupa Health Insurance Co. Ltd
Noida
12.2018 - 08.2022
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Active listening along with Problem-Solving skills
- Attention to details
- Time management
- Best Retention and renewal collection expert for the FY- 20-21
- Managed approximately 120 outbond+ Inbound calls with maximum conversion and retention
Education
B.com -
University of Delhi
New Delhi 06.2014 - 07.2017
Skills
Soft Skill
Customer Relationship Management
Conflict resolution
Verbal & Written communication
Risk Assessment & Evaluation
Applications review & Decision Making
Attention to Details
Accomplishments
STP process in Defense Channel Underwriting-Canara HSBC life Insurance
- Initiated STP CR for alternate channel which will save man power along with real time issuance for pure Defense profiles
Serving document for Agniveer(New Recruitee's) for business login-CHL
- Initiated the UW document format and guidelines for Agniveer Recruit's for larger business login.
Product Transition - Niva Bupa Health Insurance (02/2020 - 10/2020)
- Retaining customer and brining back the renewal business for lapsed policies(Grace period).
- Total renewal business benefit was of appx 80-90%.
Timeline
Life Underwriting - Operations
Canara HSBC Life Insurance Co. Ltd
09.2022 - 10.2024
Customer Retention Expert/Grievance Handling
Niva Bupa Health Insurance Co. Ltd
12.2018 - 08.2022
B.com -
University of Delhi
06.2014 - 07.2017