MONIKA KARKI
PUNE
Summary
Detail-oriented professional with strong guest relations skills. Experienced in feedback analysis and problem-solving, ensuring guest satisfaction and compliance with industry standards.
Overview
8
8
years of professional experience
Work History
WORKING AS A GRE
AT ONE 8 COMMUNE
PUNE
01.2025 - Current
- Welcomed guests and addressed inquiries promptly and courteously.
- Managed guest feedback through surveys and direct communication.
- Coordinated with departments to resolve guest issues efficiently.
- Maintained knowledge of local attractions and services for guests.
- Assisted in organizing events to enhance guest experiences.
- Ensured compliance with company policies during guest interactions.
- Analyzed data from customer feedback surveys to determine areas needing improvement in services or processes.
- Ensured compliance with industry regulations related to hospitality services.
WORKED AS A HOSTES
AT BALLR
PUNE
03.2023 - 12.2024
- Managed reservation system to ensure accurate booking information.
- Responded to guest inquiries and resolved issues promptly.
- Provided local information and recommendations to enhance guest experience.
- Greeted guests and provided check-in assistance for smooth arrivals.
- Managed guest inquiries via phone or email promptly and professionally.
- Ensured that all common areas were kept clean and tidy throughout the day.
- Resolved complaints from customers in a professional and diplomatic manner.
WORKED AS A HOSTES
SEVEN A RESTAURANT AND BAR
KHARADI PUNE
01.2022 - 02.2023
- Greeted and seated guests promptly while maintaining a welcoming atmosphere.
- Managed reservations and organized seating plans for efficient service flow.
- Assisted with menu knowledge to enhance guest dining experience and satisfaction.
- Coordinated with servers and kitchen staff for smooth communication during busy shifts.
- Monitored dining area to ensure cleanliness and comfort for all patrons.
- Handled guest inquiries and concerns with professionalism and courtesy.
WORED AS A HOSTES
ELROW
PUNE
03.2021 - 01.2022
- Welcomed guests and ensured a positive first impression.
- Managed reservations and organized seating arrangements for efficiency.
- Assisted in coordinating events and special functions at the venue.
- Communicated effectively with staff to streamline service and operations.
- Provided menu information and answered guest inquiries promptly.
- Maintained cleanliness and organization of the host stand area.
- Collaborated with servers to enhance customer experience during peak hours.
WORKED AS A HOSTES
AT LIIT
PUNE
02.2018 - 11.2018
- Greeted and seated guests promptly while maintaining a welcoming atmosphere.
- Managed reservations and organized seating plans for efficient service flow.
- Assisted with menu knowledge to enhance guest dining experience and satisfaction.
- Coordinated with servers and kitchen staff for smooth communication during busy shifts.
- Monitored dining area to ensure cleanliness and comfort for all patrons.
- Handled guest inquiries and concerns with professionalism and courtesy.
Education
Bachelor of Arts - Arts Education
CAMBRIDGE INTERNATIONAL SCHOOL
KATHMANDU , NEPAL03-2017
Skills
- Guest relations
- Reservation management
- Event coordination
- Feedback analysis
- Customer service
- Detail orientation
- Communication skills
- Conflict resolution
- Time management
- Problem solving
- Team management
- Excellent communication
- Written communication
- Relationship building
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Nepali
Proficient (C2)
C2
Marathi
Beginner
A1
Timeline
WORKING AS A GRE
AT ONE 8 COMMUNE
01.2025 - Current
WORKED AS A HOSTES
AT BALLR
03.2023 - 12.2024
WORKED AS A HOSTES
SEVEN A RESTAURANT AND BAR
01.2022 - 02.2023
WORED AS A HOSTES
ELROW
03.2021 - 01.2022
WORKED AS A HOSTES
AT LIIT
02.2018 - 11.2018
Bachelor of Arts - Arts Education
CAMBRIDGE INTERNATIONAL SCHOOL