Monika K M
BANGALORE
Summary
Dynamic customer service professional with proven expertise at MONIKA, excelling in CRM software and call management. Successfully achieved daily call targets while delivering tailored solutions and enhancing customer relationships. Skilled in data entry and product knowledge, I thrive in fast-paced environments, ensuring accurate information capture and exceptional service delivery.
Overview
1
1
year of professional experience
Work History
BPO
MONIKA
BANGALORE
11.2023 - 04.2025
- Handled incoming calls from prospective customers and provided assistance with inquiries
- Listening to and understanding the customer requirements
- Providing end to end solutions to the customers
- Provide Product/Services details benefits to customers
- Timely and accurate capturing all the information given by the customers
- Achieved daily calls targets and maintained detailed call logs in CRM software
Education
B.Com - Accounting And Finance
Dr.N.S.M.A First Grade College
BANGALORE04-2022
Commerce - Accounting and Finance
P.K.B.PU College,
Bangalore04-2019
High School Diploma -
Newtown Public School
Bangalore04-2017
Skills
- CRM software
- Customer service
- Data entry
- Call management
- Product knowledge
- Customer relationship management
Languages
English
First Language
Hindi
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
INTERNSHIP
- ICICI Home Finance at 1 year
- Documentation of loan-related files, including the loan receivers' data and other files
HOBBIES
- Hand crafting
- Watching movies
- Learning this new skill via YouTube
AWADRS
- Awarded as the best coordinator for the year 2022 for YRCS in Dr. N. S. A. M. FGC
- Worked as an event organizer in the business lab at Dr. N.S.A.M. FGC
STRENGTHS
- Flexibility and adaptability
- Confidence and ready to take on responsibility
- Leadership quality
- Self Motivated
DECLARATION
- I hereby declared the information furnished is true to the best of my knowledge
Timeline
BPO
MONIKA
11.2023 - 04.2025
B.Com - Accounting And Finance
Dr.N.S.M.A First Grade College
Commerce - Accounting and Finance
P.K.B.PU College,
High School Diploma -
Newtown Public School
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