MONIKA NR
Bangalore
Summary
A highly motivated and ambitious individual having more than 5 years and 3 months of experience in MetLife Insurance in which an year of experience in AON (Underwriting Accountant). Able to give timely and accurate advice, support, and training to team member. Effectively managing multiple, high-priority projects and take pride in providing exemplary customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Business Analysts II
DXC technology Private India Limited
10.2020 - 12.2024
- Company Overview: Company Overview: MetLife PHS(PANO/CITRIX System)
- Provides managed services in support of a customer's business process or transactional services
- Processing premium payments, Loans, renewals of policy using WMA(Wealth management applications)
- Investigation on Escalation emails from onshore and Direct MetLife
- Worked in Power BI Application to pull the data also verify the SLA (Service Level Agreement) missed policies
- Timely and accurate delivery of reports, daily status reports, Team’s production tracker, Referral report and Internal QC report
- Arranging team huddle in daily basis and sending MOM
- Prepared business proposals and presentation for various stakeholders
- Collaborated with stakeholders across department to define requirements for new projects
- Execute business process transactions, ensuring accuracy and adherence to established procedures
- Collaborate with senior analysts, managers, and other team members
- Assist in process improvement projects and data analysis
- Support the team in identifying process bottlenecks and maintaining quality standards
- Ensure compliance with established quality and procedural guidelines
- Contribute to updating and documenting process procedures
- Work with the team to achieve performance targets and quality standards
- Participate in training and development programs
- Conducting refresher sessions for the team and cross questioning them about their understanding
- Amending SOP (SharePoint Procedures) as per updates provided by onshore team
- Creating Accuracy reports, AHT, MIS, BOD and forwarding it to the team
- Conducting Process knowledge test (PKT)
- Work allocation to the team & monitoring to ensure it gets completed timely manner
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency
- Monitored project progress by tracking activity, resolving problems, publishing progress reports and recommending actions
Business Associate
DXC technology Private India Limited (Xchanging Technology)
10.2019 - 10.2020
- Company Overview: Company Overview: AON Project – Brooking Service – Fiduciary accounts (Non-Bureau Underwriting Accountant)
- Renewing the policies on every renewal cycle
- Handled huge number of Non-Bureau underwriting accounts with good productivity in the short time
- Cancellation/Lapsing policies upon the client request or if there is no confirmation received from client
- Ensuring accurate underwriting account status
- Interacting with underwriters via phone and email
- Taking ownership in resolving queries
- Setting up accurate and updated details of underwriting
- Sending and updating different types of reports
- Providing collection status and pursuing payment target with collection team
- Arranging of premium payments and resolving processing issues related to invoice
- Allocation of funds to claims and other receivables
- Developed knowledge of company products and services to make suggestions according to customer needs
Education
Bachelor of Computer Applications -
Indo Asian Women’s Degree College
05.2016
PU Board - PCMC
East-Point PU College
06.2013
KSEEB - undefined
Nava Deep English School
05.2011
Skills
- AIGPE SIX SIGMA GREEN BELT CERTIFIED
- AIGPE SIX SIGMA YELLOW BELT CERTIFIED
- Stakeholder management
- Quality assurance
- Team leadership
- Risk assessment
- Cash flow process
- Reporting and documentation
- Internal auditing
- Team collaboration
- BI tools expertise
LANGUAGES
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Telugu
Advanced (C1)
Hindi
Upper intermediate (B2)
Tamil
Intermediate (B1)
Accomplishments
- H1 Collaborators Award, 2021-10-01 and 2022-12-01
- Sapphire Award for continuous outstanding performance, 2022-07-01
- Emerald Award from client for the successful migration of new projects, 2023-03-01
- Multiple Quarterly Champ awards
- AIGPE LEAN SIX SIGMA YELLOW BELT CERTIFICATION, 2023-08-28
- AIGPE LEAN SIX SIGMA GREEN BELT CERTIFICATION, 2024-07-18
- DXC Recognition Diamond Excellence Award for exceptional contributions to DXC, 2024-10-30
Timeline
Business Analysts II
DXC technology Private India Limited
10.2020 - 12.2024
Business Associate
DXC technology Private India Limited (Xchanging Technology)
10.2019 - 10.2020
PU Board - PCMC
East-Point PU College
KSEEB - undefined
Nava Deep English School
Bachelor of Computer Applications -
Indo Asian Women’s Degree College
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