Monika Ojha
Senior Business Analyst
Noida
Summary
Goal oriented individual and seeking a role to work in a competitive and challenging environment, which facilitates corporate as well as personal growth through learning and teamwork.
Seasoned Senior Business Analyst skilled in developing robust solutions for business transformation programs. Identifies and investigates issues using analytical problem-solving abilities, aiding achievement of key objectives. Confident in engaging stakeholders to progress varied project portfolios.
Confident Scrum Master successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating techniques.
Overview
12
12
years of professional experience
5
5
Certificates
4
4
years of post-secondary education
Work History
Senior Business Analyst
GE Vernova - TCS
06.2023 - Current
- Carried out in-depth business analysis, seeking areas for improvement and identifying targeted development strategies.
- Assessed business processes to help diagnose business' financial, operational and technological risks, suggesting strategies to curb identified risks.
- Generated and assessed reports on business performance to determine opportunities for growth or improvement.
- Utilized excellent planning and coordination skills to manage design teams, directing efforts to create functional software designs.
- Used outstanding relationship-building and interpersonal skills to develop positive, productive relations with international stakeholders.
- Demonstrated extensive experience in business change and process improvement strategy, consistently aiding achievement against company goals.
- Managed high-profile business transformation programs, targeting areas to improve services and boost profits.
- Used exceptional leadership and management abilities to coordinate high-value projects and programs
- Analyzed company processes, systems and workflows to innovate and implement successful business change.
- Determined business needs, executed required processes and monitored progress and results to meet changing demands.
- Reviewed client feedback for issues faced, determining creative ways of resolving problems and amplifying customer satisfaction.
Scrum Master
Bank Of America - TCS
12.2021 - 05.2023
- I have worked as an active scrum masters for many products in Bank of America and involved in the sprint planning, goal prioritisation activities with product owner
- Helping scrum team to find technologies for effective Product goal definition and Product backlog management
- To give an insight to the scrum team about the product and the features to be implemented in a sprint
- I was involved in facilitating communication and information exchange between external groups and the project team
- I do ensure that there is no impediments to the scrum team’s progress and all the scrum activities takes place and are positive, productive and kept within the time-box.
- Collaborated with line managers to evaluate KPIs and enhance department performance.
- Governed all levels of IT compliance, ensuring thorough data security and GDPR operations.
- Carried out system builds, reviews and general administration to consistently maximize platform potential.
- Produced comprehensive management reports across IT systems for continued analysis and evaluation.
QA Offshore Lead
Bank Of America - TCS
01.2021 - 11.2021
- My responsibilities is to actively involve in the requirement gathering process and preparing high level documents like test plan and traceability matrix for the project
- The major part of the role is to gather all the information about data conditioning for each and every application and tools
- To provide KT to the team and make sure the team has proper access to each data conditioning tool and they know the whole process before proceeding with the testing activities
- Along with this, I used to follow up with multiple teams like functional and regression for multiple queries which the team came up with and provide solutions on time so that there was no delivery impact
- I was involved in all team management activities like task assignment, leading status calls, conducting internal team connects and providing team availability reports to client.
Automation Test Engineer
Bank Of America Merrill Lynch - TCS
07.2016 - 12.2019
- I have worked on web services automation testing though BOA internal tool which includes XML and JSON payloads
- Also I have worked on UFT 12.05 for UI testing for different applications which are used to create customer accounts and maintenance
- For maintenance I have worked on a huge network of databases which includes SQL and Oracle
- Along with this I have worked on TOSCA 11.0 version P6 for UI and ETL testing which includes file to database comparison and file to file comparison.
- Determined software weaknesses by running automated test scripts and using variable input to test different use cases.
- Analyzed logs and test results to investigate errors in software, highlighting causes to help developers create fixes.
- Updated software defect trackers with new defects and resolved fixed issues for streamlined bug tracking.
- This includes testing on different real devices as Android and iOS versions
- I do have a knowledge of Load testing using JMeter.
Automation Tester
Shoppers Drug Mart - TCS
06.2015 - 06.2016
- Worked on Data driven and keyword Driven automated test frameworks.
- Worked closely with developers, shaping products and systems to meet customer needs.
- Completed many projects collaboratively, producing high-quality work and exceeding targets by 100%.
- Evaluated existing solutions, building new tools to support the delivery and implementing changes when required.
- Planned and executed tests, using most effective testing method to maintain accuracy.
- Managed test data with meticulous attention to detail, minimizing errors by 100%.
- Adapted internal processes to reduce energy consumption.
- Inspected quality of output, recording findings and suggesting remedial action to prevent sub-optimal production.
QA Manual Tester
Pfizer - TCS
08.2012 - 04.2015
- Gathered data to evaluate performance of process against defined criteria.
- Performed system, integration and regression testing on software to define specifications, expose defects and gauge functionality.
- Performed routine inspections and quality tests to verify needs for correction and meet regulatory standards.
- Troubleshot software to debug errors and discrepancies, establishing less disruptions.
- Contributed to design reviews by providing valuable input and resolutions.
- Discussed issues and proposed solutions with management to apply quality control measures.
- Recorded quality assurance activities to maintain accurate documentation and manage quality of system.
- Examined software requirements to process test scenarios, evaluating outcomes.
- Produced and maintained technical documentation for reference and reporting.
Education
Bachelor of Science - Electrical Engineering
08.2007 - 06.2011
Skills
Agile Methodology
Project Management Skills
Problem Solving and dealing with Product owners
Product management and understanding stakeholders
Functional Testing and Agile Testing
TOSCA (UI and ETL testing)
Web API Testing
Software Solution Development
Waterfall Methodology
Jira board
MLQC
QTest
SQL Database
Regression , Mobility and Performance testing
JMeter
Communication and behavioral skills
Business Improvement Strategy
Accomplishments
- On the Spot Award - 2014
- Best Team Award - 2017
- On the Spot Award - 2019
- Smiles Award - 2022
- Contextual Master Award - 2022
- Recognized by management for projects delivering outstanding results.
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of the TOSCA project.
- Increased company profits by 80% through ETL Testing and reduced manual effort by 95%.
Certification
PSM 2 - Professional Scrum Master
Timeline
Senior Business Analyst - GE Vernova - TCS
06.2023 - Current
PSM 2 - Professional Scrum Master
11-2022
Scrum Master - Bank Of America - TCS
12.2021 - 05.2023
QA Offshore Lead - Bank Of America - TCS
01.2021 - 11.2021
BDA - Business Domain Academy
06-2019
TRANSCEND Delivery management
05-2018
ASCENT
10-2016
Automation Test Engineer - Bank Of America Merrill Lynch - TCS
07.2016 - 12.2019
Automation Tester - Shoppers Drug Mart - TCS
06.2015 - 06.2016
ISTQB
01-2015
QA Manual Tester - Pfizer - TCS
08.2012 - 04.2015
Jorhat Engineering College - Bachelor of Science, Electrical Engineering
08.2007 - 06.2011