Monika Sahu

SOLUTION ENGINEER (2019-2021)

• Client Collaboration: Build and maintain strong client relationships, understanding their challenges, and providing strategic guidance to deliver solutions that address their unique requirements.
  • Problem-solving: Analyze complex problems and develop innovative solutions, leveraging a strong analytical mindset, and attention to detail.
  • Cross-functional Communication: Effectively communicate complex technical concepts to non-technical stakeholders. Facilitating understanding and buy-in across all levels of an organization.

Senior solution Engineer (2021 - 2022)
• Design and architect end-to-end solutions tailored to client needs, ensuring alignment with business objectives and scalability.
• Technical Leaderships: Lead and mentor teams in the development and implementation of cutting edge solutions, fostering a collaborative and high performance culture.

Technical Support Engineer (2023 – present)

• Helped implementation team in finding and resolving errors in their Javascript code.
• Documented common troubleshooting procedures, leading to a 25% improvement in team resolution times.
• Collaborated with engineering teams to escalate and resolve Tier 2/3 issues, decreasing ticket turnaround time by 30%.
• Automated log collection and analysis scripts improve root cause analysis time by 50%.
• Led knowledge base updates, adding over 20 new articles to aid junior techs, and improve self-service for customers.