MONIKA SARASWAT
Firozabad
Summary
Dedicated Teacher with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
Overview
10
10
years of professional experience
Work History
Teacher
P.M.L. Senior Secondary School
Firozabad
07.2015 - Current
- Plan curriculum and lessons in alignment with academic standards
- Deliver engaging classroom instruction using differentiated techniques
- Assess student performance and provide constructive feedback
- Manage classroom environment and student behavior effectively
- Support students academic and personal growth through mentoring and feedback
Customer Service Representative
Teleperformance
06.2024 - 03.2025
- Delivering high-quality customer support to clients via phone, email, and chat
- Managing customer inquiries, complaints, and technical issues efficiently
- Collaborating with team members to meet performance goals and improve service quality
- Maintaining accurate records of customer interactions using CRM tools
- Demonstrating patience and professionalism in high-pressure situations
Education
B.Ed - Educational Psychology, Philosophy of Education, Sociology of Education
F.S. College of Education
Firozabad, UP01.2021
Master of Science - Science
Amardeep Degree College
Firozabad, UP01.2017
Bachelor of Science - Science
C.L. Jain PG College
Firozabad, UP01.2015
Skills
- Teaching
- Tutoring
- Counselling
- Behaviour modification
- Learning style assessment
- Teaching material development
- Local teaching credential
- Student assessment
- Achievement
- Teaching Certification
- Early Childhood Education endorsement
- Positive reinforcement
- Student records management
- Differentiated learning techniques
Languages
First Language, B2 Upper Intermediate
Timeline
Customer Service Representative
Teleperformance
06.2024 - 03.2025
Teacher
P.M.L. Senior Secondary School
07.2015 - Current
B.Ed - Educational Psychology, Philosophy of Education, Sociology of Education
F.S. College of Education
Master of Science - Science
Amardeep Degree College
Bachelor of Science - Science
C.L. Jain PG College
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