Monika Sharma
Collection Professional
New Delhi
Summary
An individual having a keen interest of working in Debt Collections domain. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Debt Manager
ICICI Bank Ltd.
10.2018 - Current
- Managing collection agencies working for ICICI Bank for Bucket 1 and recovery
- Managing multiple collection agencies working for ICICI Bank
- Expertise in all buckets including write-off
- Handling pilot batch of PCB and Single view
- Vendor Performance Management
- Responsible for meeting targets in defined buckets.
Supervisor
HDB Financial Services Pvt. Ltd.
09.2015 - 10.2018
- Leading a team of 19 Team members for HDFC Bank Loans Collections
- Team includes 1 ATL & 18 Tele Callers
- Responsible to meet the respective Targets
- Maintaining Daily MIS reports, Data Analysis
- Monthly reviews with Clients
- Data Management.
Team Leader
IndusInd Marketing & Finance Ltd.
12.2014 - 09.2015
- Leading a team of 23 Team members for IndusInd Bank Agriculture Loans Collections
- Team includes 23 Tele Callers
- Interactions with the Clients consists of CLMs, Manager
- Responsible to meet the respective Targets
- Maintaining Daily MIS reports, Data Analysis
- Monthly reviews with Clients
- Data Management.
Assistant Manager
Elevate BPO Call Services
01.2014 - 07.2014
- Leading a team of 12 Team members for ICICI Bank Auto Loan Collections
- Team includes 12 Tele Callers
- Skip Tracing Activities through Web and Physical visits
- Responsible to meet the respective Targets
- Interactions with the Clients consists of AMs, Manager
- Monthly reviews with Clients
- Data Management
- Introducing R&R programs for team welfare.
Assistant Manager
Om Innovation Call Services Pvt. Ltd.
10.2012 - 12.2013
- Leading a team of 2 Team Leaders, 3 Asst
- Team Leaders and their 53 Team Members for MNYL Renewals Collections
- Responsible for Renewals portfolio of Max New York Life Insurance of around 57 Lac policies in a month
- Team includes 53 Tele Callers for Due, Grace, Lapse, lapse 1, Lapse 2, Lapse 3
- Skip Tracing Activities through Web and Physical visits
- Responsible to meet the respective Targets
- Interactions with the MLI Clients consists of AMs, Manager, Chief Manager and VP
- Monthly reviews with Clients in MLI HO
- Data Management.
Sr. Team Leader
Om Innovation Call Services Pvt. Ltd.
03.2011 - 05.2012
- Leading a team of 1 Team Leaders, 1 ATL & Their 26 Team Members for MNYL Renewals Collections (Soft) portfolio
- Responsible for entire Exit Locations Portfolio of Max New York Life Insurance
- Responsible to meet the respective Targets
- Data Management.
Team Leader
Om Innovation Call Services Pvt. Ltd.
07.2008 - 02.2011
- Leading a team of 1 Team Leader & Their 26 Team Members for Renewal Collections of their policies
- Responsible for total collections of Punjab especially Emerging Market
- Responsible to meet the respective targets of the portfolio which is led down by the client
- Coordination with GOs of MNYL based out in Punjab
- Coordination with Supervisors handling field in Ludhiana Office.
Astt.Team Leader
Om Innovation Call Services Pvt. Ltd.
08.2007 - 06.2008
- Handling West Delhi allocation of GE-SBI Credit Card
- Manage Portfolio and deliver targeted resolution on monthly basis.
Tele-Caller
Om Innovation Call Services Pvt. Ltd.
10.2005 - 07.2007
- Tele-Calling for bill collections
- Got promotion in 4 months as Quality Analyst looking at the quality parameters.
Education
B. Com (Pass) -
Delhi University
12th - undefined
10th - undefined
Skills
- Vendor Management
- Operations Management
- Process Improvement
- Strategic Planning
Accomplishments
- Rewarded multiple times for cross sell in ICICI Bank
- 2 times Rewarded by Collection Head as champion of the month – HDB Financial Services
- Rewarded by VP – Max Life Insurance Co. Ltd.
- Rewarded by Max New York Life Insurance for Best Performance among all Channel Partners for several times
- Rewarded by Om Innovation Call Services Pvt. Ltd. For achieving the above mentioned milestone for the Organisation
- Awarded multiple times for cross sell achievements (other than KRA)
Key Areas Of Competence
- Collections
- Vendor Management
- Team Management
- Product and Process Training
- Field Pickup Management (Skip Tracing and NC Cracking)
- Experience for computing Viability of the process
- Consistency in Achieving Target
Personal Information
- Total Experience: 15+ Years
- Husband's Name: Puneet Sharma
- Date of Birth: 11/12/1986
- Gender: Female
- Nationality: Indian
Certification
DRA
Timeline
Debt Manager
ICICI Bank Ltd.
10.2018 - Current
Supervisor
HDB Financial Services Pvt. Ltd.
09.2015 - 10.2018
Team Leader
IndusInd Marketing & Finance Ltd.
12.2014 - 09.2015
Assistant Manager
Elevate BPO Call Services
01.2014 - 07.2014
Assistant Manager
Om Innovation Call Services Pvt. Ltd.
10.2012 - 12.2013
Sr. Team Leader
Om Innovation Call Services Pvt. Ltd.
03.2011 - 05.2012
Team Leader
Om Innovation Call Services Pvt. Ltd.
07.2008 - 02.2011
Astt.Team Leader
Om Innovation Call Services Pvt. Ltd.
08.2007 - 06.2008
Tele-Caller
Om Innovation Call Services Pvt. Ltd.
10.2005 - 07.2007
B. Com (Pass) -
Delhi University
12th - undefined
10th - undefined
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