Summary
Overview
Work History
Education
Skills
Profile Snapshot
Otherdetails
Extracurricular Activities
Timeline
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Monika Sharma

Technical Associate
Wagholi

Summary

To secure a position with a well-established organizations with a stable environment that will lead to a lasting relationship in the field of Administration. Resilient Technical Associate with 7 years operating in demanding internal and external support roles. Applies exceptional technical knowledge and expansive operational experiences. Hungry to continue expanding repertoire of skills and competencies through dedicated application of training and tireless execution of assigned tasks.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Technical Associate

ZS Associates
09.2022 - Current
  • Technical Support: Provide first-level technical support to employees, resolving hardware and software issues promptly.
  • System Maintenance: Assist in the maintenance and management of IT systems, including servers, networks, and other infrastructure components.
  • Troubleshooting: Diagnose and troubleshoot technical issues, escalating complex problems to higher-level support when necessary.
  • Documentation: Maintain accurate records of technical issues, solutions, and system configurations. Create and update technical documentation and user guides.
  • Security: Implement and maintain security measures to protect data and systems from potential threats.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools
  • Used ticketing systems to manage and process support actions and requests

Administrator

Amazon
10.2019 - 09.2022
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.

Customer Service Representative

Myntra
08.2016 - 06.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor of Science - Bachelor of Computer Applications

Muktambika College of BCA, Bijapur
Gulbarga, India
05.2011 - 05.2014

Skills

Remote Technical Support

System Administration

Technical Troubleshooting

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Profile Snapshot

9 Months in ZS Associate, 5 years in 4 different organizations, Hinduja Global Solution (Bangalore), Myntra Ecommerce (Bangalore), Amazon (Pune), ZS Associates (Pune), Graduate in Computers; last associated with Amazon Development Centre Pune, Operations management, System knowledge, Team management, Analytical skill, Organization skills, Commercial awareness, Problem solving, People management, Time management, Self-confidence, Fast learner, Leadership quality & experience, Always take initiatives and independent

Otherdetails

09/07/92, English, Hindi, Kannada, Available on request

Extracurricular Activities

Participated and Won District level Science Examination Won competitions like Debate and Power point presentations

Timeline

Technical Associate

ZS Associates
09.2022 - Current

Administrator

Amazon
10.2019 - 09.2022

Customer Service Representative

Myntra
08.2016 - 06.2017

Bachelor of Science - Bachelor of Computer Applications

Muktambika College of BCA, Bijapur
05.2011 - 05.2014

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Monika SharmaTechnical Associate