Cricket
SAMEER MISHRA
TECHNICAL SUPPORT ASSOCIAT
MANER
Summary
To work with an organization where I can learn new skills and increase my abilities for the organizational goals as well as my self.
Technical professional prepared for demands of Technical Associate role. Extensive experience in providing robust technical solutions and improving system performance. Reliable team collaborator known for adaptability and focus on achieving results. Key skills include problem-solving, system analysis, and client support.
Overview
7
7
years of professional experience
2
2
Languages
Work History
TECHNICAL ASSOCIATE
Vodafone Idea Pvt.Ltd.
07.2024 - Current
- Developed comprehensive documentation for technical procedures, enhancing knowledge transfer among team members.
- Improved customer satisfaction by providing exceptional technical support and troubleshooting assistance.
- Boosted team performance through effective training and mentoring of junior staff members.
- Ensured data security compliance by implementing robust policies and procedures across all systems and networks.
- Collaborated with senior technical staff on larger projects, exceeding required contribution thresholds to project workflow.
Technical Support Associate
Dhruv Industries Pvt.Ltd.
02.2018 - 02.2020
- Communicated effectively with non-technical customers, translating complex concepts into easily understandable language.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing effective solutions.
- Provided timely responses to customer inquiries, ensuring a high level of client satisfaction and retention.
- Managed challenging customer situations with professionalism, demonstrating empathy while maintaining focus on finding solutions.
Education
B.Tech - Electrical, Electronics And Communications Engineering
Netaji Subhas Institute of Teechnology, Patna,Biha
Bihta 04.2008 - 01.2009
HSLC -
BSEB
Maner 01.2005 - 01.2006
12TH 70% -
BSEB 12TH
Patna, India 04.2001 -
Skills
Remote technical support
Disclaimer
I hereby declare that the above particulars of facts and information stated are true, correct and complete to the best of my belief and knowledge., 06/28/25
Personal Information
- Category: OBC/MOBC
- Father's Name: MR.JAGDISH KUMAR
- Mother's Name: SMT. SHEELA KUMARI
- Date of Birth: 06/07/92
- Gender: FEMALE
- Marital Status: UNMARRIED
Interests
Movie
Listening Music
Timeline
TECHNICAL ASSOCIATE
Vodafone Idea Pvt.Ltd.
07.2024 - Current
Technical Support Associate
Dhruv Industries Pvt.Ltd.
02.2018 - 02.2020
B.Tech - Electrical, Electronics And Communications Engineering
Netaji Subhas Institute of Teechnology, Patna,Biha
04.2008 - 01.2009
HSLC -
BSEB
01.2005 - 01.2006
12TH 70% -
BSEB 12TH
04.2001 -
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