MONIKA SINGH
Backup Admin
Noida,India
Summary
- Having 7+ years of experience in Backup Administration with technologies like CommVault , NetBackup and Backup Exec.
- Restores such as File level restores/ DB restores/Exchange restores.
- Proven experience in the ability to carry out L3 and L4 activities.
- Experience in working with a global team.
- Experience in implementing preventive measures and effectively communicating with internal and external sources to provide diligent maintenance along with the necessary repair and updates.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
IT Analyst
Tata Consultancy Services
New Delhi, New Delhi
06.2021 - Current
- Working on a new backup tool Avamar with Data domain and ADME tape backups.
- Taking care of day to day activity and managing the utilization on all the grids.
- Created custom alerts for monitoring backup servers Avamar using DPA.
- Gathered and created reports relating to the SLA, capacity trending.
- Configuring CommCell and its allied media agents.
- Provide training, troubleshooting, technical advice and direction to other members of the team.
- Daily trouble shooting and resolution of backup failures.
Cloud Ops Analyst
Accenture Solutions Pvt Ltd
Gurgaon, India
05.2017 - 06.2021
- Manage data backup efforts to ensure that storage updates are successful.
- Resolved escalated customer issues and managed escalations further to internal support.
- In-depth troubleshooting of backup and restore failures on both Windows and Linux servers with varied configurations, such as MySQL clusters, Exchange, and Oracle applications.
- Performed data restorations for server, file system and/or databases upon customer request in a calm and controlled fashion while maintaining consistent communication with the customer.
- Organized regular audits of backup configurations to ensure quality of service.
- Interact with the Safesite Team to retain and deliver the needed cases as and when required for urgent restores.
- Proactively looked to improve and add efficiency to current processes and exercised judgment in the decision-making process in order to provide consistent customer service.
- Provided training, troubleshooting, technical advice and direction to other members of the team
Senior System Engineer
Cognizant Solutions Pvt Ltd
Bangalore, India
01.2015 - 04.2017
- Provided information to clients about the benefits of cloud storage and helped clients determine what data should be transferred
- Served as part of a team that was on-call 24/7 to provide backup protection and assist with data recovery efforts
- Remain on-call to provide data backup and restoration services to clients 24 hours a day
- Configured client servers and provided recommendations for software updates
- Prepared the necessary documentation for net backups.
- Uploaded KB articles for backup failures.
Education
Bachelor of Engineering - Information Science
Visveswaraya Technological University
Bangalore 09.2010 - 05.2014
Pre-University - PCM
Sree Ayyappa Public School
Bokaro 06.2008 - 05.2010
Skills
Commvault
Netbackup
Avamar
Control M
ITIL
Accomplishments
- Won “Best Team Award” with small team initially. Amidst all other teams with approximately 400 members.
- Received appreciation from Track Lead, Clients, Users for accomplishing tasks well within time limits.
- Won “Crew Award” – Team Level.
- Won “SPOT Award” – for contributions and leadership abilities.
Certification
IBM Tivoli Storage Manager 7.1
My Life Philosophy
"If you really want to do something, you’ll find a way. If you don’t, you’ll find , an excuse."
Strengths
- Hard Working
- Eye for Detail
- Motivator & Leader
- Curious
- Persistence
Timeline
IT Analyst
Tata Consultancy Services
06.2021 - Current
Cloud Ops Analyst
Accenture Solutions Pvt Ltd
05.2017 - 06.2021
ITIL Process Manager
01-2016
ITIL V3 Foundation
01-2016
IBM Tivoli Storage Manager 7.1
02-2015
Senior System Engineer
Cognizant Solutions Pvt Ltd
01.2015 - 04.2017
Bachelor of Engineering - Information Science
Visveswaraya Technological University
09.2010 - 05.2014
Pre-University - PCM
Sree Ayyappa Public School
06.2008 - 05.2010