Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Websites
Timeline
Generic

Monika Singh

Noida

Summary

Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.

Overview

16
16
years of professional experience

Work History

Manager International Operations

Air India
Gurugram
05.2025 - Current
  • Manage operations for the EU, UK, Gulf, and Africa (total of 24 stations)
  • Handled IT, finance, crew hotels, invoicing, critical legal cases, and managed GHA, office, and other stations' contracts.
  • While handling critical legal cases, I saved money for the company.
  • Prepared a mishandling baggage manual to streamline the process and work with the airports to reduce mishandling of baggage and customer complaints.
  • Assisted stations during irregular operations, such as diversions and rebooking customers on new flights.
  • Worked on policy and procedure harmonization for Vistara and Air India, and ensured a seamless cutover during the merger.
  • Conducted training and briefings, prepared SOPs, and participated in NPS (Net Promoter Score) meetings to provide feedback for the improvement of the stations.

International Sales Manager

Vistara
Gurugram
09.2023 - 05.2024
  • Managed sales in the GCC with appointed GSA partners. GSA partners
  • Generated new business opportunities in 10 BSP-active countries in the GCC
  • Provided strategic direction to Country Managers to achieve revenue targets and appointed/negotiated with GSA partners
  • Developed a new product offering based on market demand to increase the demand for the market and ATP (average target price).
  • Conducted monthly review calls with GSA partners, and analyzed performance.
  • Collaborated with the marketing team to increase brand visibility.
  • Rolled out RFP for the new GSA, worked with legal team for the new agreement and for the extension of the existing agreement, taxation team for the payment of the GSA, NPD for the flight schedule and with NRM for the pricing, corporate fares and private fare

Assistant Manager Airport Services Trainings

Vistara
Gurugram
09.2016 - 08.2023
  • Conducted training for more than 1,000 GHA staff and 500 Vistara staff, which includes overseas managers, higher management, and other department staff.
  • Conducted training needs identification and analyses, checked documents for training sessions, and delivered TTT training for the overseas network stations
  • Developed a training module for Vistara on Altea CM for basic and supervisor level, Amadeus reservations and ticketing, Soft Skill training, Grooming training, Worldtracer Training, Product Knowledge Training
  • Worked as Worldtracer coordinator for the SITA and represented Vistara. Launched Worldtrace in Vistara which include contract, training and monitoring of the mishandling baggage cases at Vistara
  • One point of contact for stations for mishandling of the baggage reduced mishandling if the baggage by providing solution to the stations. Number of mishandling of the baggage reduced till 2.50 per 1000 customers
  • Liaised with ALO/Embassies for travel documents and security features training to reduce INAD from the international stations
  • Saved more than 5cr for the company by working on prorate notice to for the mishandling of the baggage

Supervisor

Vistara
Gurugram
11.2014 - 08.2016
  • Setup of the Customer Relations team and single handed resolved all the queries and complaints for few months

Duty Manager

All Nippon Airways, Cambata
New Delhi
09.2012 - 10.2014
  • The GHA team of 25 was reporting to me to work on the flight for which I was responsible for the flight handling. Which includes check-in, boarding, arrivals, transfer customers and all admistrative work
  • Worldtracer trainer and coordinator for the stations and responsible for the mishandling of the baggage received multiple compliments for the minimal mishandling baggage from the stations

Supervisor

Airfrance Cambata
New Delhi
04.2009 - 08.2012
  • Assisted travelers with check-in, boarding, and passenger assistance and arrivals
  • Controlled counters and supervised boarding gates

Education

Master of Arts - Economics

Christ Church College
Kanpur
04-2012

Bachelor of Arts - Economics And History

Christ Church College
Kanpur
03-2010

Skills

  • Operations management
  • Policy development
  • Training program development
  • Customer service
  • Performance monitoring
  • Project management
  • Problem solving
  • Effective communication
  • Strategic planning
  • Risk management
  • Staff training and development
  • Cross-functional teamwork
  • Decision-making
  • Policy implementation
  • Sales techniques
  • Coaching and mentoring
  • Negotiation
  • Time management

Affiliations

  • Setup of the training team at Vistara
  • Setup of the Customer Relations Department in Vistara
  • Launched WorldTracer in Vistara
  • Worked with the Vistara and AI merger team for seamless transition

Accomplishments

  • Certified trainer for WorldTracer for TTT
  • Certified for Altea Business Rules, Altea Customer Management System, and ARD System
  • Certified TTT from Vistara
  • Certified from US and Canada Embassy for the document check and trainings

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Manager International Operations

Air India
05.2025 - Current

International Sales Manager

Vistara
09.2023 - 05.2024

Assistant Manager Airport Services Trainings

Vistara
09.2016 - 08.2023

Supervisor

Vistara
11.2014 - 08.2016

Duty Manager

All Nippon Airways, Cambata
09.2012 - 10.2014

Supervisor

Airfrance Cambata
04.2009 - 08.2012

Master of Arts - Economics

Christ Church College

Bachelor of Arts - Economics And History

Christ Church College

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Monika Singh