Monika Wasnik
Pune
Summary
Results-driven Delivery Manager with expertise in Agile methodologies and servant leadership. Proven track record in managing stakeholder communications and facilitating cross-functional teams to enhance project delivery and performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Delivery Manager
Tech Mahindra
Pune
10.2021 - 12.2025
- Servant Leadership: Facilitate Scrum or Kanban ceremonies (Daily Stand-ups, Sprint Planning, Retrospectives) to maintain a steady delivery cadence.
- Impediment Removal: Act as a "bulldozer" to clear technical or organisational blockers that hinder team velocity.
- Team Development: Provide line management and coaching to engineers and designers, fostering a culture of high performance and psychological safety.
- Capacity Planning: Manage resource allocation and team bandwidth to prevent burnout while ensuring sprint commitments are met.
- Expectation Management: Align project roadmaps with business objectives, ensuring stakeholders have clear visibility into "The Why" and "The When."
- Transparent Reporting: Maintain real-time dashboards (Velocity, Lead Time, Cycle Time) to provide data-backed status updates.
- Escalation Path: Act as the primary point of contact for critical issues, providing calm and clear communication during high-pressure incidents.
- SDLC Oversight: Ensure the team adheres to the Definition of Done (DoD), including code quality, security standards.
- Risk & Dependency Management: Proactively map dependencies across multiple teams (e.g., Security, Infrastructure, Third-party vendors) to avoid last-minute delays.
- Quality & Stability: Participate in Change Advisory Boards (CAB) and incident post-mortems to ensure service reliability and uptime.
- Budget Oversight: Monitor project P&L, tracking "burn rates" and ensuring the delivery stays within financial constraints.
- Vendor Relations: Manage contracts and Service Level Agreements (SLAs) with external technology partners and software providers.
Solution Consultant (ServiceNow)
CloudGo
Pune
06.2021 - 08.2021
- Design end-to-end technical solutions that align with the Common Service Data Model to ensure long-term platform scalability.
- Lead high-level discovery sessions to identify "pain points" and define the Minimum Viable Product (MVP) for large-scale digital transformations.
- Develop ROI models and business cases to justify the adoption of new modules such as ITOM.
- Conduct "Art of the Possible" demos tailored to C-suite stakeholders, showcasing how the platform solves specific industry challenges.
- Create multi-year ServiceNow maturity roadmaps, guiding clients from basic ITSM to advanced AI-driven operations.
- Establish Center of Excellence standards and Technical Review Boards to oversee platform health and steer clear of over-customization.
- Advise on Organizational Change Management strategies to ensure high user adoption rates post-implementation.
- Act as the primary liaison between the business units and the development team to ensure technical delivery matches the initial solution vision.
Transition Project Manager
Wipro Technologies
Pune
09.2013 - 06.2021
- Led cross-functional teams to ensure smooth project transitions.
- Managed stakeholder communications throughout project life cycles.
- Developed detailed project plans and timelines for initiatives.
- Coordinated resources and schedules for multiple projects simultaneously.
- Facilitated risk assessment sessions to identify potential challenges.
- Implemented change management processes to support organizational transitions.
- Streamlined workflows to enhance operational efficiency during transitions.
- Trained team members on transition best practices and methodologies.
- Worked closely with legal teams to ensure compliance requirements were met throughout the entire transition period.
- Managed project budgets and tracked financials throughout the transition process.
- Maintained accurate records regarding transitioning activities including timeline tracking, budget allocation, resource utilization.
- Identified potential risks associated with the transition process and developed mitigation plans accordingly.
- Collaborated closely with HR teams to ensure employee onboarding was completed efficiently during the transition period.
- Conducted regular meetings with key stakeholders to review progress and identify areas of improvement during the transition period.
- Drafted detailed reports outlining findings from each phase of the transition process for senior management review and approval.
- Streamlined operational processes across multiple departments throughout the organization by leveraging technology solutions.
- Ensured that deadlines were met while adhering to quality standards established by upper management.
Senior Executive
VISPL (Telecom)
Pune
04.2012 - 01.2013
- Handled Service Desk, Security Admin, Quality, Internet/mobile management
- Facilitated Service Delivery and Service Delivery Process Compliance
- Coordination and completion of projects on time within budget and within scope. Oversee all aspects of projects. Set deadlines, assign responsibilities, and monitor and summarize progress of project. Prepare reports for upper management regarding status of project
- Implemented ITIL and operational processes
- Ensured Delivery Quality, Train and Handhold teams on Service Management Processes and Tools
- Assisted in the designing of support process architectures for critical business systems
- Promoted work environment conducive to improve productivity, increase efficiency, enhance quality and strengthen financial results
- Maintained SLAs and escalation
Team Lead
Mphasis Ltd.
Pune
04.2008 - 02.2012
- Team Lead for a helpdesk and Cross Functional Services that was tasked with providing 24 X 7 support for 4000 users and team of 20
- Worked on the Billing Report, daily, weekly and monthly reports for the Clients
- Performed the role of Technical Writer for EKMS (knowledge base)
- Implemented and tracked 5 pillars of project management: Plan, People, Process, Polish-off, post-completion
- Deal with severity one cases impacted Client production and provided RCA
- Gave feedbacks based on CSI, quality and Data Audits
- Managed team huddle, training session, Production Resources and MIS work for team
- Played Major role in Client calls and Account review
Relationship Manager
Kandaa Motors Pvt. Ltd.
Pune
04.2004 - 03.2008
- Maintained Attendance Register, Personnel Files, Leave Record etc.
- Arranged in-house training program
- Recruited all levels of candidates in all categories
- Done Joining formalities, Provided effective orientation and training
- All appoints, probations and performance appraisal need of the organization with agreed timeliness
- Looked after the manufacturing units and raw materials needed
Education
Masters - Data Science
IIIT B
Bangalore01-2026
Skills
- Process improvement
- Project management
- Customer relationship management
- Service delivery
- Agile methodologies
- Decision-making skills
- Solution design
- Presentation skills
- Team collaboration
- Planning and execution
- Cross-functional team leadership
- Excellent communication
- Multitasking Abilities
- Time management abilities
- Continuous improvement
- Solution implementation
- Training and mentoring
- Performance improvement
Certification
- ITIL 4, Process/Framework
- Certified Scrum Master (CSM), Agile
- Certified SAFe 6.0 Agilist, Agile
- Six Sigma Yellow Belt, Six Sigma
- ISO 9001, Quality/Risk Management
- PMP - Trained, Project Management
- Service Now Modules - Trained, Tool
Timeline
Delivery Manager
Tech Mahindra
10.2021 - 12.2025
Solution Consultant (ServiceNow)
CloudGo
06.2021 - 08.2021
Transition Project Manager
Wipro Technologies
09.2013 - 06.2021
Senior Executive
VISPL (Telecom)
04.2012 - 01.2013
Team Lead
Mphasis Ltd.
04.2008 - 02.2012
Relationship Manager
Kandaa Motors Pvt. Ltd.
04.2004 - 03.2008
Masters - Data Science
IIIT B