Monis Color
AGM, Application Operations
Pune
Summary
Results-driven senior associate with several years of experience and a proven track record of success in project management, client relations, and team leadership. Adept at driving initiatives from conception to completion, while ensuring adherence to quality standards and timelines. Strong communicator with a talent for building and nurturing productive relationships.
Overview
8
8
years of professional experience
4
4
Languages
Work History
AGM, Application Operations
Vodafone Idea
06.2025 - Current
- Taking care of Enterprise and Mobility Billing.
- Taking care of Enterprise and Mobility Provisioning.
- Making sure all billing cycles are completed and delivered customer within TAT.
- Making sure all orders are being provisioned within TAT with 100% success rate.
- Participate in the JSG, ESC, and ORM meetings, and showcase weekly/monthly updates and enhancements to senior leadership.
- Leading application compliance, ensuring all VA and Appsec are closed.
- Leading application audits (DPIA, ICFR, ISO).
- Leading critical activities like DR DRILL, Migrations, and Certificate change.
- Taking care of application ITIL modules (Change, Incident, Problem, Knowledge).
- Working on application SLA and monthly reports.
- Investigate customer complaints related to compliance issues, and application issues.
- Participated in meetings with senior management regarding risk assessment and mitigation strategies.
- Track the progress of corrective actions taken in response to identified non-compliance issues.
- Supported internal and external auditing teams conducting impartial compliance reviews.
- Coordinated with cross-functional teams to ensure smooth operations.
- Analyze business processes to identify areas for improvement, and develop solutions to address them.
- Communicated with departmental leaders to identify and solve daily operations issues.
- Monitored KPIs to evaluate productivity, quality control, and other performance metrics.
- Provided technical support and troubleshooting assistance during periods of system outages or downtime.
- Developed and implemented ITIL processes, procedures, and strategies to ensure optimal service delivery.
- Performed root cause analysis activities to identify the underlying causes of problems or incidents within the organization's infrastructure environment.
- Created reports detailing key performance indicators related to service levels achieved against targets set out in SLAs.
- Implemented appropriate changes following approval from senior leadership team members.
- Provided technical advice on implementing changes related to IT Service Management, based on ITIL best practices.
Senior Associate 2
Kyndryl
12.2021 - 06.2025
- Worked on multiple Vodafoneidea telecom applications including Siebel CRM, Oracle CRM, IOT based application.
- Leading application compliance, ensuring all VA and Appsec are closed.
- Leading application audits (DPIA, ICFR, ISO).
- Leading critical activities like DR DRILL, Migrations, and Certificate change.
- Taking care of application ITIL modules (Change, Incident, Problem, Knowledge).
- Working on application SLA and monthly reports.
- Review and update compliance documentation to ensure accuracy and adherence to legal standards.
- Investigate customer complaints related to compliance issues and application issues.
- Participated in meetings with senior management regarding risk assessment and mitigation strategies.
- Track progress of corrective actions taken in response to identified non-compliance issues.
- Supported internal and external auditing teams conducting impartial compliance reviews.
- Coordinated with cross-functional teams to ensure smooth operations.
- Analyze business processes to identify areas for improvement and develop solutions to address them.
- Communicated with departmental leaders to identify and solve daily operations issues.
- Monitored KPIs to evaluate productivity, quality control, and other performance metrics.
- Provided technical support and troubleshooting assistance during periods of system outages or downtime.
- Developed and implemented ITIL processes, procedures, and strategies to ensure optimal service delivery.
- Performed root cause analysis activities to identify underlying causes of problems or incidents within the organization's infrastructure environment.
- Created reports detailing key performance indicators related to service levels achieved against targets set out in SLAs.
- Implemented appropriate changes following approval from senior leadership team members.
- Provided technical advice on implementing changes related to IT Service Management based on ITIL best practices.
Software Engineer
Outworks Solutions Pvt Ltd
08.2017 - 12.2021
- Monitored system performance and troubleshoot issues in production environment.
- Provided technical support to customers regarding product usage and troubleshooting issues.
- Developed deployment plans and coordinated with various teams to ensure successful implementation.
- Performed system analysis to identify areas of improvement in the deployment process.
- Coordinated with other departments to ensure timely completion of tasks related to the deployment process.
- Provided technical support during the deployment process by troubleshooting any issues that may arise.
Junior DBA
Experis IT
02.2017 - 07.2017
- Monitored performance of queries and tuned them as needed using Explain Plan tool.
- Ensured that all the stored procedures are optimized for better performance of the system.
Education
Bachelor of Engineering - Computer Engineering
Zeal College of Engineering And Research
Pune05.2016
Diploma - Computer Engineering
Dnyanganga Polytechnic
Pune05.2013
Skills
Application owner
Mobility billing and provisioning
Enterprise billing and provisioning
ITIL Practitioner
Process improvement
Application audit and compliance
Ticket reduction
Reports and SLA
Change management
Incident management
Problem management
Customer service
Customer relationship management (CRM)
Participating in JSG,ESC,ORM meetings
Timeline
AGM, Application Operations
Vodafone Idea
06.2025 - Current
Senior Associate 2
Kyndryl
12.2021 - 06.2025
Software Engineer
Outworks Solutions Pvt Ltd
08.2017 - 12.2021
Junior DBA
Experis IT
02.2017 - 07.2017
Bachelor of Engineering - Computer Engineering
Zeal College of Engineering And Research
Diploma - Computer Engineering
Dnyanganga Polytechnic
Languages
English
Hindi
Marathi