Monu Gaurav
Delhi
Summary
Dynamic Delivery Manager and Business Analyst with a proven track record at Tata Consultancy Services, excelling in mortgage underwriting and project management. Recognized for optimizing processes and enhancing team performance, I leverage strong relationship-building skills and data analysis expertise to drive success and deliver exceptional results.
Overview
23
23
years of professional experience
Work History
Delivery Manager and Business Analyst
Tata Consultancy Services
Gurgaon
04.2012 - Current
- Conducted mortgage underwriting for VA, Conventional, and FHA loans at major US bank.
- Managed escalation queue while performing second-level loan reviews from competitors.
- Received Star Achiever Award shortly after joining; recognized with additional award in October.
- Facilitated training sessions to develop team skills and knowledge base.
- Monitored project timelines and budgets to align with strategic goals.
- Collaborated with stakeholders to outline project requirements and performance metrics.
- Optimized delivery processes for incoming products to enhance efficiency and compliance.
- Drafted functional specifications documents detailing project scope, objectives, and deliverables.
Alpha C
IGatePatni Global Solutions Pvt. Ltd
NOIDA
04.2010 - 04.2012
- Oversaw bank reconciliation for leading home loan servicing company in USA.
Functioned as Onshore Quality Analyst, supervising 40 personnel.
Handled daily client communications and escalations to facilitate problem resolution.
Analyzed quality data to drive continuous improvement initiatives.
Manager Marketing and Sales
Yeti International
Delhi
10.2008 - 03.2010
- Total administration and management of the company, working round the clock, procurement, planning, quality control, monitoring, dispatch of materials, coordination with H.O., banks, local authorities, payment realization.
- There is an increase in profit from 3.0 Million INR to 6.5 Million INR in 2009-10.
Assistant Manager Operations
Adventity Global Services – Profolio Home Mortgage(Now Sutherland Mortgage)
Thane
10.2007 - 09.2008
- Managing an average team of 15 loan officers. Motivating them to put their 100% in order to produce best results. Taking call escalations as and when needed. Making Performance and quality reports. Advising and helping the loan officers close Prime loans from American banks.
- Closing loans worth over $ 17 Million – generated $265,000 for the organization by way of the fee earned.
- My Team was ranked the Best Team five times in 11 months.
- Visited USA. Was sent on basis of excellent performance and worked there for onshore experience and providing training to new onshore staff.
Sr. Loan Officer US Mortgage
Delhi Call Centre
Gurgaon
10.2005 - 03.2007
- Negotiated favorable loan terms, including interest rates and repayment plans.
- Cultivated strong client relationships to assess financial needs and preferences.
- Guided clients through loan options and applications, ensuring clarity and precision.
- Evaluated loan applications for policy and procedural adherence.
- Collaborated with underwriters to enhance approval efficiency.
- Conducted credit analyses to determine borrower risk factors.
- Trained junior staff on loan processing and customer service techniques.
- Managed loan documentation for completeness and organization.
Team Leader (Earlier Senior Associate)
North Star India Pvt. Ltd.
NOIDA
01.2003 - 09.2005
- Managed an average team of 20 focused on outbound processes for US, UK, and Australia clients.
- Collaborated with North Star of U.K. and OKS Ameridial of Ohio, USA to enhance service delivery.
- Achieved 'Best Team across the Floor' award on 15 occasions for exceptional performance.
- Progressed from Senior Associate to Team Leader over 2.5 years, demonstrating growth and leadership.
Education
MBA - Finance
Mahatma Gandhi University
Kerala04-2010
Master of Philosophy - Public Administration
Annamalai University
Annamalai Nagar, TAMIL NADU, INDIA01.2008
Master’s Degree - International Relations
Annamalai University
Annamalai Nagar, TAMIL NADU, INDIA01.2006
Master’s Degree - Public Administration
Annamalai University
Annamalai Nagar, TAMIL NADU, INDIA04-2004
Skills
- Relationship building
- Sales
- Training
- Presentation skills
- Advanced Computer skills using AI
- Customer service orientation
- Attention to detail
- Networking
- Client relationship management
- Business generation
- Process improvement
- Project management
- Mortgage underwriting
- Functional specifications
- Compliance monitoring
- Escalation management
- Stakeholder collaboration
- Quality assurance
- Data analysis
- Process optimization
- Training facilitation
- Team leadership
- Effective communication
- Problem solving
- Decision making
- Business analysis
- Continuous integration
- Stakeholder management
- Requirements gathering
- Kanban methodology
- Test planning
- Cross-functional coordination
- Application support
- ITIL framework
- Emergency procedures
- Defect management
- Incident management
- Configuration management
- Service level agreements
- Distribution coordination
- Delivery management
- Customer complaint handling
- Scrum master
Passport And Visa - Passport
Valid passport with a valid visa for USA till 2028
Personal Information
- Gender: Male
- Driving license: a valid Indian and international driving license
- Marital status: unmarried
- Place of Birth: Delhi
Timeline
Delivery Manager and Business Analyst
Tata Consultancy Services
04.2012 - Current
Alpha C
IGatePatni Global Solutions Pvt. Ltd
04.2010 - 04.2012
Manager Marketing and Sales
Yeti International
10.2008 - 03.2010
Assistant Manager Operations
Adventity Global Services – Profolio Home Mortgage(Now Sutherland Mortgage)
10.2007 - 09.2008
Sr. Loan Officer US Mortgage
Delhi Call Centre
10.2005 - 03.2007
Team Leader (Earlier Senior Associate)
North Star India Pvt. Ltd.
01.2003 - 09.2005
MBA - Finance
Mahatma Gandhi University
Master of Philosophy - Public Administration
Annamalai University
Master’s Degree - International Relations
Annamalai University
Master’s Degree - Public Administration
Annamalai University