Monu Singh
Banking Operation
Sidhi
Summary
Dynamic and results-driven banking professional with over 12 years of comprehensive experience in banking operations, finance, retail operations, and KYC special operations. Proven track record of excellence as a manager at HDFC Bank Ltd., consistently recognized for significant contributions and exceptional performance. Expertise includes disbursement processes across diverse products, meticulous verification of KYC and legal documents, and implementation of innovative digital solutions to enhance customer banking experiences. Currently overseeing the CPC at Axis Bank Ltd. since September 2025, adeptly managing home loan and LAP file processing while leveraging advanced systems such as LOS, Finnone, Flexcube, Finnacle, and CRM platforms to optimize operations and effectively resolve retail asset and working capital queries.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Manager
AXIS BANK LTD
09.2025 - Current
- Supervised and encouraged employees to maximize productivity, and maintain engagement in tasks.
- Delivered multiple tasks in accordance with predetermined schedules.
- Optimized performance via oversight of daily activities, and support for team members.
- Improved customer satisfaction by addressing disputes quickly, cultivating ongoing communication, and guaranteeing exceptional service quality.
- Overseeing home loan, lap loan, along with secured and unsecured loan product disbursement.
Manager
HDFC BANK LTD
07.2017 - 08.2025
- Coordination with the central operations unit.
- Assembling daily and monthly MIS documentation.
- Customer due diligence and secondary document validation.
- To oversee processes at the branch for all retail asset and business banking products, including disbursement and post-disbursement activities.
- To manage the disbursement process of retail product assets (secured and unsecured), working capital solutions, and home and gold loans.
- Ensuring compliance with TAT and policy for file disbursement.
- Verifying KYC documentation.
- Manage all branch administration activities.
Junior Officer (RA OPS WBO)
HDFC BANK LTD (ADFC)
10.2014 - 07.2017
- Reviewing KYC documentation for the r-asset product.
- Evaluating pre-sanction, post-sanction, and post-disbursement records containing summaries in the resume previously noted.
- Supervising and instructing CPA teams about new procedures and regulations for R-Asset files.
- Publishing updated business MIS to the cluster head and BCU.
- Follow up with the HO CPU team regarding any retail asset queries.
- Monitoring the daily login database of the various pendencies mentioned in my summary and auto loan files, and doing a simultaneous follow-up with the DSA/DSE.
- Follow up with DSA and the dealer for post-disbursement documents and the delivery order, updating PDD and mortgage-related ownership.
- Dealer advice into the system.
- Monitoring the Monthly Volume MIS of all Cluster Branches.
- Handling the file tracking system for dispatching the disbursed file to HO.
- Monitoring CSD activity at the branch.
Education
MBA - Finance & IT
DAVV University Indore
Indore, India01-2013
BCA - Finance
Makanlal University Jabalpur
Bhopal, India01-2011
12th - PCB
Shri Ganesh Higher Secondary School
Sidhi, India01-2008
10th - All Subject
Saraswati Shishu Mandir School
Sidhi, India01-2006
Skills
Home loan processing proficiency
Oversight of loan distribution processes
Regulatory adherence
Process optimization
Operational workflow management
Banking applications knowledge
Banking software proficiency
Customer relationship management
Conflict resolution
Effective communication
Team leadership
Problem solving
Time management strategies
Customer service excellence
PERSONAL DETAILS
Date of Birth: 25th July 1991 Father's Name: Dal Bahadur Singh Address: Vill-Badakhara Teh-Churhat Dist-Sidhi (M.P)– 486661. Nationality: Indian Marital Status: Married I confirm that, the above information is true and correct to the best of my knowledge. (Monu Singh Baghel)
About Careers
Seeking assignments in Retail Operations and with an organization of repute, preferably in the Banking/NBFC sectors.
Timeline
Manager
AXIS BANK LTD
09.2025 - Current
Manager
HDFC BANK LTD
07.2017 - 08.2025
Junior Officer (RA OPS WBO)
HDFC BANK LTD (ADFC)
10.2014 - 07.2017
MBA - Finance & IT
DAVV University Indore
BCA - Finance
Makanlal University Jabalpur
12th - PCB
Shri Ganesh Higher Secondary School
10th - All Subject
Saraswati Shishu Mandir School