Rajendarsinh Jadeja
Gandhidham
Summary
Dynamic banking professional with extensive experience at Banking and Non banking financial services, excelling in customer relationship management and team leadership. Proven track record in implementing sales strategies that significantly enhanced customer engagement and satisfaction. Adept at coaching and mentoring staff, fostering a collaborative environment that drives operational excellence and business growth.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
10
10
years of professional experience
4015
4015
years of post-secondary education
1
1
Certification
Work History
Manager
Hdfc bank ltd
Bhachau
07.2025 - Current
- Managed daily banking operations to ensure smooth customer transactions.
- Assisted customers with account inquiries and financial product information.
- Coordinated team schedules to optimize branch staffing and service levels.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Streamlined communication channels, improving information flow and decision-making speed.
Branch Manager
Muthoot fincorp ltd
Gandhidham
06.2021 - 07.2025
- Managed daily branch operations and ensured compliance with company policies.
- Led team meetings to discuss performance and set operational goals.
- Trained new staff on customer service standards and product offerings.
- Developed strategies to enhance customer engagement and satisfaction levels.
- Evaluated staff performance and provided constructive feedback for improvement.
- Oversaw cash handling procedures and maintained accurate financial records.
- Coordinated marketing initiatives to promote branch services in the community.
- Resolved customer complaints efficiently, ensuring a positive experience for all clients.
- Managed staff scheduling, hiring and training processes.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Branch Sales Manager
HDB FINANCIAL SERVICES LTD
Gandhidham
09.2015 - 08.2020
- Managed branch operations to ensure compliance with financial service regulations.
- Trained and developed team members to enhance sales performance and customer service.
- Implemented sales strategies to increase market share within the financial services sector.
- Collaborated with cross-functional teams to improve service delivery and operational efficiency.
- Monitored branch performance metrics to identify areas for process improvement and training.
- Engaged with clients to build relationships and foster trust in financial products offered.
- Oversaw inventory management of financial products ensuring availability for customer needs.
- Established overall growth, sales and profit objectives for branch in coordination with corporate office and established and adhered to annual branch budget.
- Built relationships with new and existing customers by personally interviewing to identify needs and preferences and delivered products and services that fit customer perfectly.
- Resolved escalated customer complaints in a timely manner while ensuring satisfaction with the resolution process.
- Managed overall branch performance, conducted sales activities in large geographical territory, developed deep customer base and cultivated highest customer satisfaction ratings.
Education
Bachelor of Arts - History
Krantiguru Shamji Krishna Varma Kachchh University
Bhuj, India 03.2008 - 06.2010
GUJARAT HIGHER SECONDARY EDUCATION BOARD
Bhachau, IndiaGujarat Secondary Education Board
Bhachau , IndiaSkills
- Banking operations
- Customer relationship management
- Financial product knowledge
- Team leadership
- Gold loan
- Personal loan
- Loan against property
- Home loan
- Two wheeler loan
- Agriculture loan
- Sme loan
- Business loan
- Mortgage loan
- Sales strategy implementation
- Business planning
- Workforce management
- Risk management
- Business development
- Coaching and mentoring
- Financial management
- Innovation management
- Product management
- Decision-making
- Staff management
- Employee onboarding
- Staff development
- Customer relationship management (CRM)
- Recruiting and interviewing
- Brand management
- Competitor research
- Documentation and reporting
Languages
Gujarati
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Certification
- I have got many awards.
- I have received many certificates
References
References available upon request.
Timeline
Manager
Hdfc bank ltd
07.2025 - Current
Branch Manager
Muthoot fincorp ltd
06.2021 - 07.2025
Branch Sales Manager
HDB FINANCIAL SERVICES LTD
09.2015 - 08.2020
Bachelor of Arts - History
Krantiguru Shamji Krishna Varma Kachchh University
03.2008 - 06.2010
GUJARAT HIGHER SECONDARY EDUCATION BOARD
Gujarat Secondary Education Board